#jorge_code
plush jewelBOT
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- jorge_code, 20 minutes ago, 4 messages
tall kestrel
Hi, it looks like your previous thread was closed due to inactivity.
Referring to my last message — can I confirm you asking why does USB discovery of a Stripe Reader M2 silently time out on this specific device: Pad14,11, iPadOS 26.4.2, build 23E261?
sterile hornet
Yes
Also, did ever Stripe Terminal SDK supported USB connections? I'm using an old version of the SDK
tall kestrel
The Terminal React Native SDK beta.13 (or later) is needed to support USB connections for the Stripe Reader M2 readers. Could you also share with me the terminal reader ID please.
tall kestrel
Based on the public docs, nope: https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=usb
sterile hornet
Not even years ago and was removed?
tall kestrel
I'm not sure, would need to check that
sterile hornet
Because in my iOS code I have this
tall kestrel
Give me awhile to check
sterile hornet
thanks
tall kestrel
Hmm..from what I can see, the USB support for M2 readers for iOS is currently a gated feature. Have you contacted Stripe support to join this private preview?
Publicly, USB is only supported for Android: http://support.stripe.com/questions/stripe-reader-m2
tall kestrel
I see, could you share with us your terminal serial ID please
either the serial code or you can also share the tmr_ object ID
sterile hornet
that should be in the terminal or in dashboard?
tall kestrel
You should be able to find both information from the Stripe Dashboard under Terminal > Reader, using the Stripe account connected to the reader
tall kestrel
This conversation will end but I can convert it to an email so that you can follow up with the requested info when you have it
plush jewelBOT
Hello @sterile hornet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1501413606019829790
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sterile hornet
Ok, let's do that
tall kestrel
I've sent you a DM to convert our conversation into a support case with my team, please follow the steps in the DM