#than-jack_error
brazen turretBOT
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thin blade
hey there 👋 looking into your question
are you able to share the request ID (req_xxx) for the error you received?
http://support.stripe.com/questions/finding-the-id-for-an-api-request
red badger
In the logs section, every API calls seems okay
thin blade
no worries - could you share the account ID for your UK account? this is likely an enablement issue, but I just want to take a look to confirm
red badger
Can I ask where I can find the account ID?
Ah, it's here: acct_1Sr66QPKIPQluvtN
Its name is CabFare UK
thin blade
perfect, thanks! taking a look
red badger
This error is likely thrown from the Stripe Terminal SDK
thin blade
yeah it seems like your UK account isn't enabled for Apps on Devices: https://docs.stripe.com/terminal/features/apps-on-devices/overview
if you don't mind, we can move this chat to email so that our support team can help you with getting that enabled
red badger
Yes, could you please help me?
thin blade
I'll trigger a bot message now with a link for you to open a case with us directly
brazen turretBOT
Hello @red badger, we have sent you a direct message, please check it at https://discord.com/channels/@me/1501185648751677541
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
red badger
Thank you for your help
thin blade
any time!