#ethan_india-tax-calculations
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marble moat
latent tulip
Instead of a screenshot, can you copy/paste the exact text of the error message here?
marble moat
we could not determine the customer's tax location based on the provided customer address
latent tulip
Can you share an API request ID for the request that returns this error? It will start with req_
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
marble moat
req_2xJBNTThWG0V4j
Here is the full link from the dashboard log https://dashboard.stripe.com/acct_1G1yFmHlxwGRin8M/test/workbench/logs/req_2xJBNTThWG0V4j
latent tulip
Dashboard links are useless but the ID is helpful
The ID is all we (stripes) need
I will admit, I'm not familiar with the format of addresses in India but the following
line1: "The Country Club Campus",
line2: "opp. Maruti Solitaire, Gokulpuram",
seems pretty vague to me. I'm still digging on the request logs though
The specific error code being raised is for when we are unable to resolve the address provided to a specific tax jurisdiction
Okay I'm looking at the internal messages and it seems like we just didn't have enough information
This is the message I am seeing:
error_message="Unresolvable buyer's location. Message: Missing or unresolvable buyer address. Must provide at least one among BILLING, PAYMENT_METHOD, IP_ADDRESS."
Okay so this is a request for an address in Cuba which is absolutely in the restricted list for sure
req_2xJBNTThWG0V4j. Is there any indication that this is a restricted country, not just an address it can't find?
latent tulip
That request specifies the same address, not one in Cuba
marble moat
Sorry freshing the page
Hmm nothing is showing up in the logs in the dashboard for the Cuba address, is it supposed to update immediately or should I expect a delay?
latent tulip
It should be pretty quick
marble moat
Okay while I am waiting for that error to show up this request is for an address in Tehran Iran which is also restricted. req_XGY011nbETHYBA
latent tulip
What is your real concern here? Is it that you are worried India is a restricted country?
marble moat
Yes, we are unsure if we are restricted from selling to india, due to Non-profits being in the Jurisdiction-specific prohibited buisness list for India
latent tulip
If your MCC is considered prohibited then that is the first thing you should check. Unfortunately, I cannot assist with that as we are only staffed to help developers coding integrations with Stripe APIs so we don't have any insight into legal matters.
The internal reason is different but we don't show that externally. If you need clarification about whether or not your business is permitted to transact with Indian nationals, you need to reach out to Support here: https://support.stripe.com/contact
marble moat
Thank you very much for your time! Have a good one!
latent tulip
Happy to shed what 💡 I can 🙂