#andre_support-followup
earnest trailBOT
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midnight stratus
@dull jasper sorry but it looks like you have an ongoing support case here and so the next step is to work with them for support
dull jasper
There has been no substantial update in 8 days and this is blocking our day to day business as we are not confident to trigger manual charges on overdue payments in case it breaks again
midnight stratus
I understnad, but I can't help with an ongoing support case investigation. Please reach out to support. You can reply to that email thread and it will be seen by our support team