william_docs | Stripe Developers | Page 1

thorny parrotBOT Apr 22, 2026, 9:13 AM

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timber copper Apr 22, 2026, 9:28 AM

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Can you share some example IDs of subscriptions you're trying to upgrade, price_xxx IDs you want to migrate to

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Portal can be quite limited, so might be that you need to build your own UI to facilitate these upgrades: https://docs.stripe.com/customer-management#customer-portal-limitations

Provide a customer portal to your customers

Set up a Stripe-hosted customer portal to provide your customers access to account management tools. The customer portal allows customers to update payment methods, manage subscriptions, download invoices, and update billing information without requiring support intervention. Configure the portal entirely through the Dashboard with no code, or u...

lunar sierra Apr 22, 2026, 9:41 AM

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The main goal is to have both add ons and the base plan invoices sent as one but not separate invoices for the customers.

We would like not to handle the building of portal UIs

sub_1TOwQYEHsriDb0mlKjykxsFG
price_1SNsTGEHsriDb0mlcOvewWy8
price_1TOhlTEHsriDb0mltIVD8nXS

Sample subscription with mixed item prices and cycles

timber copper Apr 22, 2026, 9:43 AM

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What is an 'add-on' in this context? Is this just how you model things in your business or a Stripe term?

lunar sierra Apr 22, 2026, 9:44 AM

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timber copper What is an 'add-on' in this context? Is this just how you model things in your b...

its our business.

a user subscribes to with one item (our base plan, then later they choose to add more items to their subscription (add on).

timber copper Apr 22, 2026, 9:44 AM

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Thanks, looking at those examples

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Yeah, it's this limitation that is preventing the sub from being updateable in the portal:

If a subscription uses any of the following, the customer can cancel it in the portal, but can’t update it: Multiple products.
Those two prices belong to separate Product objects

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price_1SNsTGEHsriDb0mlcOvewWy8 -> prod_TKXY9Ul3Vu7TOZ
price_1TOhlTEHsriDb0mltIVD8nXS -> prod_UNSgatgaeXPfkw

lunar sierra Apr 22, 2026, 9:48 AM

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Besides building custom portals to handle this. Are there other approaches if any, we could we take to achieve the same goal?

#william_docs