dpanda_unexpected

[umbral isle]

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[thorn snow]

Hey there, this sounds like a question for our support team to help you with: https://support.stripe.com/contact

That said, likely your customers will need to contact their bank to see why ARS transactions are declined

Note that if these customers are outside Argentina, ARS payments are not supported:
https://support.stripe.com/questions/argentina-s-new-inbound-non-argentine-foreign-exchange-(fx)-rate-on-stripe

Starting on 6 February 2023, businesses on Stripe may only present prices in Argentine pesos (ARS) to Argentine cardholders. ARS transactions from non-Argentine cardholders will be declined. For Argentine cardholders, you may continue presenting prices in ARS. ARS transactions with Argentine cardholders will be processed at the official FX rate. For cardholders outside of Argentina, we recommend presentment currencies other than ARS as their transactions in ARS will be declined.

If you have an example failing payment intent ID (or subscription) I can check to confirm

[bold sigil]

sure

[thorn snow]

It does look like the example is an argentinian card, so its not exactly what i quoted.

I would suggest working with support to understand whether this is expected to be supported. Share those payment examples with them to help their investigation.