#antonia_unexpected

1 messages · Page 1 of 1 (latest)

pale cloakBOT
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south quartz
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hello! can you share a few example invoice ids where this happened?

sturdy fiber
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2BC98E48-0002

south quartz
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the above isn't the invoice id I'm looking for 😅 . The invoice id has the prefix in_

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also, this is a public channel, so please don't share personal info like email addresses of your customers. I've deleted that message

sturdy fiber
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where do I find the invoice id

south quartz
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if you navigate to the invoice in your Stripe Dashboard, there should be the invoice id in the URL

sturdy fiber
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in_1TL7hOLGbQMYpyNmse4aYCwm

south quartz
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hmmm, so for in_1TL7hOLGbQMYpyNmse4aYCwm, you're saying that the email was sent to a different email from what is currently set on the Customer object?

sturdy fiber
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yes

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we changed it to the personal address of the customer but it was sent to info

south quartz
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okay, give me a while to look into this

sturdy fiber
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thank you

pale cloakBOT
lunar fjord
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hey there 👋 taking over as Alex needs to step away

from our side I see that the receipt for this invoice was sent to j.***al***@d***etes-mo**s.de

can you confirm where you're seeing that an email was sent to the old email address?

sturdy fiber
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It was noct

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not

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is there a way i can send you a screenshot with customer data?

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The customer redirected me his email where you can see that it was sent to info@

lunar fjord
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the best way to do that would actually be to open a case with our support team so we can assist via email or live chat

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that way you won't have to send the screenshot in this public forum

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I can trigger a message from the bot with a link for you to open a case

pale cloakBOT
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sturdy fiber
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The customer received the email Monday, 13. April 2026 08:29 if that helps

lunar fjord
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ah I think I might know what happened

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yeah, so there are a few different types of emails to consider here:

  1. invoice email (not sent for this invoice as the invoice was not sent for manual payment)
  2. invoice receipt (sent to the current customer email address on April 21)
  3. SEPA pre-debit notification email (sent to the previous customer email address on April 13)
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apologies for not catching this sooner - you're right, this is actually a known limitation

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basically, for 1 & 2, the customer email address is used

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but for 3, we use the email address on file for the PaymentMethod object

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when you update the customer profile's email, the email on the SEPA PaymentMethod isn't automatically updated

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these fields are separate - so this needs to be separately updated via the API

sturdy fiber
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Thank you. We'll take a look at that. We also realised that the invoices are not attached to the emails anymore. How can we turn that on again?

lunar fjord
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do you mean that invoices aren't being sent for manual payment?

I see that the invoice above has collection_method=charge_automatically rather than send_invoice, so that's why Stripe didn't send an email when the invoice was finalised

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or do you mean something else?

sturdy fiber
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no for sepa

lunar fjord
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can you clarify what you mean by 'invoices are not attached to the emails'?