getify_webhooks-tls | Stripe Developers | Page 1

cobalt havenBOT Apr 17, 2026, 5:43 PM

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cursive coyote Apr 17, 2026, 5:44 PM

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getify_webhooks-tls

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Looking at that Event it seems you have a misconfigured TLS certificate

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So we (Stripe) try to send an Event and it fails because we can't negotiate over HTTPS and we stop

cobalt gull Apr 17, 2026, 5:45 PM

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my site works fine on that SSL certificate.

cursive coyote Apr 17, 2026, 5:45 PM

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yeah but browsers can be extremely permissive with SSL certificates

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the Dashboard is supposed to show a clear TLS error though. My team even built this warning because we got that question so often. Can you share a screenshot of what you see right now?

cobalt gull Apr 17, 2026, 5:46 PM

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cursive coyote Apr 17, 2026, 5:46 PM

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no I meant in the Dashboard for the delivery attempt

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https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-tls-error explains what to do to investigate

cobalt gull Apr 17, 2026, 5:46 PM

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cursive coyote Apr 17, 2026, 5:46 PM

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damn it, someone must have removed the logic that literally showed a big warning and a link to that support article (╯°□°）╯︵ ┻━┻

cobalt gull Apr 17, 2026, 5:47 PM

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you are delivering lots of my other webhooks just fine... it's JUST this one webhook failing

cursive coyote Apr 17, 2026, 5:47 PM

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you shared your website in that picture, are you okay with me linking you to that search that shows the problem?

cobalt gull Apr 17, 2026, 5:48 PM

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ummm.... sure? but please explain to me how the other webhooks are working fine if my cert is bad

cursive coyote Apr 17, 2026, 5:51 PM

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https://www.ssllabs.com/ssltest/analyze.html?d=playct3.com

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Screenshot_2026-04-17_at_10.51.40_AM.png

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This is the issue

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but please explain to me how the other webhooks are working fine if my cert is bad
I'm not an expert. Maybe you have multiple servers or something in front of your domain that sometimes renders the wrong TLS cert/chain?
That's what I would investigate at least

cobalt gull Apr 17, 2026, 5:54 PM

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I do not have multiple servers. it's just one VM.

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I reissued my SSL cert (on apr 11) as required, yes... but I did the exact same thing (with the exact same software) as I've done for years and never had any of this problem.

cursive coyote Apr 17, 2026, 5:57 PM

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I'm not sure sorry. TLS certs aren't something I debug much. But this ssllabs result is really the issue. Something somewhere in the way you added the cert is missing or expired

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Looking at our logs, many Event deliveries are failing not just that one

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so I do think you did something with the cert that was incomplete

cobalt gull Apr 17, 2026, 5:59 PM

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how am I supposed to know what in that SSL labs response is actually what Stripe is choking on?

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ok, I just updated the bundle (should not have been different). that report says A+ now.

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and now the webhooks seem to go through.

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thank you for highlighting the issue. disappointing that the UI doesn't have that information (as you initially mentioned it should)

cursive coyote Apr 17, 2026, 6:03 PM

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for sure, I don't know what happened and I will now go chase that down because damn my team spent months building the right warnings because we got that question so often

cobalt gull Apr 17, 2026, 6:05 PM

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we can close this thread now. thank you.

#getify_webhooks-tls