#aj_connect-brazil
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hazy lion
here's the request id - req_BFYUiNkSyn45Oz
iron coyote
@hazy lion Brazilian accounts require a Brazilian platform. My guess is that your account has a setting that allows you to do this in the US so you need to write to our support team at https://support.stripe.com/contact to see if they can turn this on for the other account you have
aj_connect-brazil
hazy lion
no this is a sandbox account. for example this sandbox account - acct_1SNWHYS9e3mS8UaB has the ability to create a connect account for Brazil
but I created a new sandbox account and it doesn't have that ability. so its a bit puzzling as I didn't contact support for my prev sandbox
do you need the account id of the previously created Brazil connect accout in the sandbox mode?
iron coyote
The next step is to contact support really for this so they can enable the right feature on your second account
hazy lion
hmm stripe support's not that great tbh. is there something I can try doing before I contact them? its so weird that it worked in one sandbox but doesn't on the other 😐
iron coyote
no, you need to contact Stripe support so they can enable something on your other Sandbox account
@hazy lion let me check one last thing. Can you share an example connected account id that worked?
hazy lion
this is the id of the connected account that worked - acct_1TH87ES1E7kTaPEr
iron coyote
Okay so that one is a Standard account and the one that fails is Custom
(sorry I was reading the code to look for the setting nad realized there are some extra things that are allowed)
hazy lion
but that account appears under the connect section of the main account with id - acct_1SNWHYS9e3mS8UaB
iron coyote
Not sure I follow
the example you gave me worked because you created a Standard account
The one that failed is when you tried to create a Custom account
the request that failed, change it to type: 'standard' and it should work on your new Sandbox too
hazy lion
ok that makes sense...thnx so much..this discord channel is so helpful...also looks like the connect account creation interface has a changed a bit sinec when I created the previous one. this makes sense...thnx so much
iron coyote
sure, sorry about the confusion, I was reading the code in parallel but incorrectly assumed I'd fine something saying "If they have gate X, let it through" and support would give you said gate/setting
But looks like here it's more subtle