mebezac_unexpected | Stripe Developers | Page 1

patent jasperBOT Apr 14, 2026, 2:01 PM

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prisma mesa Apr 14, 2026, 2:18 PM

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hi there, looking into this now

prisma mesa Apr 14, 2026, 2:35 PM

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still looking. I believe there was some kind of internal lock error that prevented the subscription from being updated to active when the new PaymentIntent was attached, but I'm still investigating

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I think we'll need to transition this into a support case so that our internal teams can investigate the root cause of this issue. I'm going to send you a DM that will allow you to open a support case through email. Please let me know when you've gone through the flow so that I can make sure it's routed to the appropriate team

patent jasperBOT Apr 14, 2026, 2:42 PM

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Hello @pale knot, we have sent you a direct message, please check it at https://discord.com/channels/@me/1493622476188418189

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

pale knot Apr 14, 2026, 2:45 PM

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Thanks I just opened the case

prisma mesa Apr 14, 2026, 2:46 PM

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got it, I'll be routing it shortly

#mebezac_unexpected

Hello @pale knot, we have sent you a direct message, please check it at https://discord.com/channels/@me/1493622476188418189