#renerich_api

1 messages ¡ Page 1 of 1 (latest)

static lilyBOT
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magic crater
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hi there!

sturdy tapir
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Hi soma

magic crater
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I managed to find it, it's indeed a non-public feature.

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and it looks like you don't have access to that feature

sturdy tapir
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Backstory: We had accounts that were going negative and stripe would not recover funds from those accounts; digging deeper we saw that mandates had expired; but none of our accounts had been informed of the expiration/renewal by Stripe.
We want to build a reminder for our accounts to renew the mandate based on the debit_agreement.

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Is there any other way to check if the mandate for the sepa debit has expired without using these debit_agreement fields?

magic crater
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and how did you discover that debit_agreement existed?

sturdy tapir
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We opened the workbench to see if we could find out what was wrong with our connect accounts; what had changed; since the month before everything seemed fine. the field IS displayed in the workbench (dashboard.stripe.com)

magic crater
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got it, it shouldn't be available there since it's a non-public feature.

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I would recommend to reach out to Stripe support, and telling them you are aware of the debit_agreement parameter, you know it's a gated feature, and you'd like to request access.

sturdy tapir
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Oke, I will do that. Can you suggest if there is another avenue to check expiring mandates?

magic crater
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can you share a specific external account ID (ba_xxx) where the mandate expired, so I can have a look?

sturdy tapir
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ba1TF84xFo(redacted) This is one from our test account where the mandate is still active; I will check the expiring accounts one moment...

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ba1T7BJ22E7k(redacted)This one expired

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The expired one is from the live (non-test) account

magic crater
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thanks! and how did you notice that the mandate expired on this one?

sturdy tapir
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O, sorry, i sent you the wrong one. We informed the customer of that account already; seems he already updated his banking info.

ba1JWPaR2Hq(redacted) this one is still expired. I will get a json of the output for you

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This json is visible when opening the bank account information in the workbench. That is how we noticed that the agreement expired

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Expires at Saturday, October 18, 2025 at 7:38:38 AM

magic crater
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got it, thanks! I don't see another way to get that information, except to actually wait for a payout or debit to fail. so asking to get access to the debit_agreement seems like the best option.

sturdy tapir
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Alright. I will contact Stripe Support. Thank you for your time you were most helpful