#josh_applepay-chrome

1 messages · Page 1 of 1 (latest)

languid stumpBOT
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turbid creek
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josh_applepay-chrome

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👋 If you want to "escalate an issue" I recommend working with our support team instead: https://support.stripe.com/contact and providing all the details you have (OS version, Chrome version, how you configured ApplePay on it, what you see in the logs in the console of the browser, your exact IP address, a URL where you have a demo live to reproduce).
That way we can investigate async and help you debug this

mossy quarry
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Sure can you take a quick look?

turbid creek
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My understanding is ApplePay on Chrome on Windows is not supported. The docs you link say

3 Apple Pay on desktop Chromium browsers is only supported on MacOS when paymentMethods.applePay is set to always.

mossy quarry
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Ooof

turbid creek
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yeah I was a bit confused when you said Windows and don't have a machine to test and assumed you were already discussing this since you talked about an escalation and had multiple earlier threads

mossy quarry
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That is a huge regression. Thanks for clarifying.

turbid creek
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But my read is we never supported this. Are you saying Recurly has always supported this? Do you have docs?
Are windows users ever using Apple Pay in Chrome? I've never even heard of this being a thing

mossy quarry
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Yup!

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Apple Pay SDK added support for a QR code popup. We've been using it. You scan it with your iPhone.

turbid creek
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Gotcha, so yeah it'd be a feature request.
Are you saying a large portion of your customer base did this?

mossy quarry
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Yeah with Recurly you create your own button so we load the Apple Pay SDK.

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I'll let everyone know it is a feature request.

turbid creek
mossy quarry
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We're still analyzing but the experiment is showing Stripe to be worse unfortunately compared to Recurly.

turbid creek
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let us know when you have more details though so we can have a look