marinus_webhooks | Stripe Developers | Page 1

bleak raptorBOT Apr 7, 2026, 1:02 AM

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candid kraken Apr 7, 2026, 1:04 AM

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hello! Can you help me understand this a bit better? Specifically, what product were you expecting to see on the upcoming invoice, and what appeared instead?

topaz turret Apr 7, 2026, 1:21 AM

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Hi, thanks for the response. I was expecting 2 items, but the invoice was generated for 2 others, and they were switched in when the invoice was automatically paid. I'll send the product ids:

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New:

prod_KaEakHUdwSwhwJ
prod_KboTzUcPvbK73h

Original:

prod_J53e5WWD8c99WP
prod_J53e5WWD8c99WP

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Sorry the original were 2 prices on the same product, price ids:

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price_1IStXEKXoj6vqcezHwrD4Ku7
price_1IStXEKXoj6vqcezpEnu4558

candid kraken Apr 7, 2026, 1:25 AM

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so are you saying that you expected the original products still on the upcoming invoice?

prod_J53e5WWD8c99WP
prod_J53e5WWD8c99WP

topaz turret Apr 7, 2026, 1:29 AM

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yes. I can't tell if some accounts manager made some change in Stripe UI to cause this change, or if it's some misconfiguration that someone has done in our Stripe account. The culprit seems to be the draft invoice created with id evt_1TEbXBKXoj6vqcezZxs6hema is it possible to tell why/who created the draft invoice?

candid kraken Apr 7, 2026, 1:32 AM

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gimme a while to take a look

topaz turret Apr 7, 2026, 1:32 AM

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Thank you

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evt_1T4TAeKXoj6vqcezk9WfgCLz

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The cause may be this subscription schedult. THough I can find no info about it

candid kraken Apr 7, 2026, 1:41 AM

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so in https://dashboard.stripe.com/acct_1CUOvhKXoj6vqcez/logs/req_ITQBnNVOkBQ4lU - according to the subscription schedule, the last phase updates the items to

items: {
        0: {
          price: "price_1Jv47TKXoj6vqcez3Pq87Vdd",
          quantity: "14",
        },
        1: {
          price: "price_1JwaqlKXoj6vqcezKhCKZmUO",
          quantity: "1",
        },
      },

topaz turret Apr 7, 2026, 1:43 AM

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THank you. Is it possible to find the source of the schedule creation? Ie: is it from Stripe UI (and if so what user) or is it external (like our backend)

candid kraken Apr 7, 2026, 1:44 AM

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If you login to that Dashboard link, you should be able to see the source and/or who made the change if it's from the Dashboard

topaz turret Apr 7, 2026, 1:45 AM

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I see it! Perfect thank you

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Thanks so much for the help

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May I ask one unrelated question before you go?

candid kraken Apr 7, 2026, 1:47 AM

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sure!

topaz turret Apr 7, 2026, 1:48 AM

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Is it intentional that we can now see other's support queries in Discord? I don't think it was like thise before? For example:

Screenshot_2026-04-07_at_11.47.32_am.png

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I can click that and see their messages

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Fine if it is intentional, just checking

candid kraken Apr 7, 2026, 1:51 AM

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yep, all messages / threads on this server are public. It's always been like this. It's also mentioned in the #help channel where it says

👀 This is a public server. Information shared here will be visible to everyone; look in ⁠dev-help to see what other developers are asking. If you want help in private contact Stripe support

topaz turret Apr 7, 2026, 1:52 AM

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Ok perfect 😅

#marinus_webhooks