#benjamin_unexpected
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fading surge
Can you share with me the ID of the balance transaction
mossy crystal
Balance transaction Id: txn_1TGwPiDLxl54SmyclgWMyeL9
reporting_category: other_adjustment
fading surge
Thanks, let me take a look
queen mangoBOT
Hello @mossy crystal, we have sent you a direct message, please check it at https://discord.com/channels/@me/1488788428358422590
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
fading surge
I just sent you a DM asking consent to access your Dashboard. Can you give me an access to that I can check your Dashboard?
mossy crystal
Is this necessary? I'd prefer to avoid this since it is a customers account and I'd have to ask for his approval first
(the balance transaction happens in a connected account, not in my own one)
fading surge
Totally understand the concern. Or can I suggest to direct this conversation to a 1:1 chat through emails so that you can add your client to the email loop?
queen mangoBOT
Hello @mossy crystal, we have sent you a direct message, please check it at https://discord.com/channels/@me/1488788428358422590
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
mossy crystal
I'd prefer to understand this without involving the client first
It needs to be a general thing because I have two clients with a similar balance transaction
fading surge
I checked the BalanceTransaction object from my end but I don't see any useful info to explain this BalanceTransaction and that's why I was askfing for Dashboard access.
mossy crystal
What could we check in the Dashboard for it?
Both accounts have the same code (i redacted with XXXXXXXX) in the description btw. But the amount is different
Actually I dont think I can see such balance transactions for my connected account in the dashboard
fading surge
I'm afraid I don't have much insight on that either. I hate to shift gears, but would you mind if we moved this discussion to email? It would allow me to follow up with you once I've done some research and found a solid answer.
mossy crystal
Sure, that would be fine
fading surge
Ok, you can use the latest DM that I shared to reach out to Stripe support and they'll create a support case.
mossy crystal
Sure