#kaka_api
gusty atlasBOT
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balmy gulch
Hi! Can I also have a balance transaction object ID that has fee_details? Thanks!
gusty fractal
txn_3TFz3vCzh28542mo1beWApo2
balmy gulch
Looking into this.
balmy gulch
Still looking. Will come back to you shortly.
balmy gulch
Thanks for waiting! I will need to look further into your account for this. I will be dropping you a DM to get your consent.
gusty atlasBOT
Hello @gusty fractal, we have sent you a direct message, please check it at https://discord.com/channels/@me/1488726412742623333
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
gusty fractal
done
balmy gulch
Thanks!
balmy gulch
Thank you for waiting! The reason for you not seeing the fee_datails for txn_3T9SflCzh28542mo0T6tvwwb is because you are on a custom pricing where you are billed for Stripe fees asynchronously. So you will have another balance transaction for the fee.
gusty atlasBOT
⛔️ Stripe developers have stepped away for a short while
Please leave your questions here, and we’ll respond as soon as we're back! If you need help urgently, you can contact Stripe support for help.
gusty fractal
Why is it displayed on the dashboard?
golden vale
Hi @gusty fractal I'm taking over this thread
gusty fractal
Does asynchronous mean that feeDetail will be displayed later?
golden vale
No, fees won't be presented in txn_3T9SflCzh28542mo0T6tvwwb, basically you'll find the fees in another balance transaction object
gusty fractal
Does that mean no transaction fee will be charged for this transaction?
golden vale
There is a processing fee, it’s just that it won’t be presented in that balance transaction object
gusty fractal
Can I check it via the API?
gusty fractal
No, fees won't be presented in txn_3T9SflCzh28542mo0T6tvwwb, basically you'll f...
You mean other balances might receive more fees?
golden vale
No this is not what I said. The processing fee info will be included in a different balance transaction object rather than txn_3T9SflCzh28542mo0T6tvwwb
golden vale
Give me a sec to find a solution for this
golden vale
Thanks for waiting. the processing fees will be aggrated to a balance transaction object so you won't be able to tell the exact processing fee for a particular payment, the alternative will be using Report APIs or Sigma to get All Fees report and retrieve fees from the report
golden vale
Sure, what's the question
gusty fractal
Klarna's transaction fee rate is related to the country. Does "country" refer to the user's IP or klarna account?
golden vale
The 'country' here refers to the location of your Stripe account
gusty fractal
thank you
golden vale
no problem!
gusty fractal
Just to confirm, the country of the Stripe account refers to the country of the business entity in the Business settings, not the bank account, right?
golden vale
Yes you are right
gusty fractal
pi_3THIt2EEnphHtGbH1R7jhiUy When testing in the sandbox environment, Klarna shows up when using USD, but does not show when switched to EUR.
EUR is enabled
golden vale
Since your account is based in US, you can only use USD as the presentment currency for Klarna and support customers in US. https://docs.stripe.com/payments/klarna#cross-border-payments
gusty fractal
But we have contacted the Stripe team to open up cross-border payment collection in European countries.
golden vale
That could be a beta feature that I'm not familair with, can I suggest you to convert this conversation to a support case so that we can continue the discussion through emails?
gusty fractal
thank you
gusty atlasBOT
Hello @gusty fractal, we have sent you a direct message, please check it at https://discord.com/channels/@me/1488726412742623333
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
golden vale
I just sent you a DM, you can use the link to reach out to Stripe support and they'll create a support case
gusty fractal
ok