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1 messages ¡ Page 1 of 1 (latest)

cerulean vergeBOT
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woeful seal
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Hello,

I am having an issue with the age verification system.

My date of birth is March 9, 2008, which means I am already 18 years old. However, the system still marks me as a minor.

What I have tried:

  • Entered my correct date of birth (03/09/2008)
  • Tried other dates in 2008 (like 01/01/2008)
  • Logged out and back in
  • Tried a different browser

Reproduction steps:

  1. Go to the age verification page
  2. Enter date of birth: March 9, 2008
  3. Submit

Result: Marked as a minor
Expected result: Should be recognized as 18

What I was trying to do:
I was trying to complete account verification and use the platform normally.

It seems like there might be a bug with how the system calculates age.

Could you please help fix this or update my account?

Thank you.

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its legal age

2026-03-31_164352.png
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i just turn 18 plsase fast respont

fair stratus
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Hey there, unfortunately I can't help unblock you on this and I would suggest working with our support team to work on getting your account verified: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I will report this because I agree it seems like a bug in the age check

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What country are you in?

woeful seal
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i from israel

cerulean vergeBOT
woeful seal
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also the link do again

fair stratus
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I've reported this to our account onboarding team to investigate why this is happening, but please work with support to continue settig up your account: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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If you share your account id (like acct_1234, found in the dashboard URL) then i can associate that with the bug report

woeful seal
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ok i just right now sent a massage

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what Contact number

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ok i sent a bug report thank you but you cant help me with the bug?

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something temporary