#faaz_api

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zealous doveBOT
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tepid zodiac
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Same page, settings, stripe account. Different browsers: chrome & safari. But we see these same checkbox discrepencies even in the same browser

SCR-20260331-gna.png SCR-20260331-gn0.png
zealous doveBOT
strong sparrow
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👋 happy to help

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would you mind sharing a url where we could test this out?

tepid zodiac
strong sparrow
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taking a look

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I'm testing both in safari and chrome and I'm not getting the checkbox

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I'm still investigating

tepid zodiac
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Interesting, thanks. FWIW, I tried it in Chrome incognito after deleting browsing history and saw the checkbox. In Safari private mode, I don't see the checkbox.

strong sparrow
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  1. Why no checkbox?
    Your account has link_default_opt_in set to OPTIONAL (because you turned OFF "Opt-in by default" in Dashboard). In OPTIONAL mode, there is no checkbox — instead, the "Save my information for faster checkout" section appears with an "Optional" badge, and the name + phone fields are shown but not required. This is the expected behavior for this setting. If you want the checkbox back, turn the Dashboard setting ON — that switches to FULL mode, which shows a pre-checked checkbox.

  2. Why does it sometimes appear and sometimes not?
    The opt-in section (whether checkbox in FULL mode or optional fields in OPTIONAL mode) only shows for unrecognized consumers. If Link recognizes the user via a cookie from a previous session on any Stripe-powered site, the sign-up UI is hidden. This is why:

  • Chrome incognito → no cookies → unrecognized → sign-up UI shows
  • Regular Chrome → may have Link cookies → recognized → sign-up UI hidden
  • Safari Private → cookie behavior differs from Chrome (more restrictive storage partitioning)
tepid zodiac
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Thank you very helpful. So follow-up questions from there. Is it possible to have the checkbox but not have it pre-checked?

pseudo silo
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👋 Hey, taking over here, just taking a look

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No, this is not currently supported