#omar_managed-payments-preview
delicate burrowBOT
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zealous jacinth
I think the message was cut so here is the full question:
Hi,
â
We are trying to integrate Managed Payments with Stripe Checkout for subscriptions, but our Checkout Session creation is failing.
Our Dashboard status shows "Ready to use" in the Managed Payments settings, and our products appear eligible.
When creating the Checkout Session, we receive the following error:
Could not create checkout session. Received unknown parameter: managed_payments
We have tested with the following API versions:
â
â˘â â â âŻ2026-03-04.previewâŻâ
â˘â â â âŻ2025-04-30.previewâŻâ
Neither version resolves the issue.
We also enabled tax in the Stripe back office with both automatic and exclusion modes, neither works either.
Below is the payload we are sending â âŻparamsâŻâ ):
{
"customer": "cus_UDdJvSdnMrok2A",
"line_items": [
{
"price": "price_1T6mySFqf9OPbom4cnS6A0O1",
"quantity": 1
}
],
"mode": "subscription",
"managed_payments": {
"enabled": true
},
"automatic_tax": {
"enabled": true
},
"success_url": "https://triips.com/checkout/confirmation/?pmpro_level=2",
"cancel_url": "https://triips.com/checkout/?pmpro_level=2",
"subscription_data": {
"trial_period_days": 7
}
}
Could you please confirm the following:
â
1.â â Whether â âŻmanaged_paymentsâŻâ is currently supported on API version â âŻ2026-03-04.previewâŻâ for Checkout Sessions.
2.â â Whether our account is fully enabled for this feature in live mode.
3.â â Whether any additional account-level flag is required to use this feature.
4.â â Whether our payload includes any parameters that are incompatible with Managed Payments for Checkout Sessions.
â
Additionally, it is a requirement for us that the customer field be pre-populated, please confirm this is supported in this context.
If needed, we can provide request IDs and timestamps from our logs.
â
Thank you for your assistance.
Best regards,
zealous basalt
but our Checkout Session creation is failing
Can you share an API request ID for this? It will start withreq_
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
I do want to flag we can only provide limited support for features not considered Generally Available. Managed Payments is still in a "Preview" state so the assistance we can offer here may be a bit limited. But I'm happy to look at any failing API requests you can share with me
2.Whether our account is fully enabled for this feature in live mode.
3.â â Whether any additional account-level flag is required to use this feature.
Unfortunately, these aren't questions we can resolve on this Discord server. We are staffed to specifically help developers coding integrations with Stripe APIs and we are not general Stripe Support. For issues with account configuration, you will need to reach out to Stripe Support here: https://support.stripe.com/contact
zealous basalt
To be clear, this server is not Stripe Support. Unlike Support, we expect you to be present for a synchronous chat. If you cannot be available for a real time conversation, then I suggest you create a support case at our support site here: https://support.stripe.com/contact
delicate burrowBOT
omar_managed-payments-preview
zealous jacinth
Hey, thanks for the answer. If I'm able to share the info will you be able to help me?
Because from you rmessage I understand you can;t help
zealous basalt
That depends on what I can find. I may not be able to or the answer may be obvious
zealous jacinth
Got it
zealous basalt
An example of a failing Checkout Session creation request would be the most helpful place to start
And I just the ID that starts with req_
zealous jacinth
Can I add my teammate to this ticket?
zealous basalt
This isn't a ticket
Our Discord server is for short-lived real-time chats
If you want to create a real Support ticket, you need to write in to our Support team here: https://support.stripe.com/contact
zealous jacinth
Got it. Thanks for the info. My teammate will be able to answer this much better. I will tell him to start a chat.
Sorry for the time wasted đ
zealous basalt
No worries, it's why we're here.
hot summit
Hi, thank you for your support. Can we continue this conversation in private? You would need to add me as a friend on Discord đ
zealous basalt
No we do not conduct conversations in private
Based on the information shared thus far, I think your best option is to create a Support case with our Support team here: https://support.stripe.com/contact
delicate burrowBOT
hot summit
I already contacted the support but I only got an AI bot... That is why I wanted to chat with a real human here on Discord. Can you please guide me more specifically?
jade breach
Hello, I'm taking over for my colleague who had to step away. After sharing your problem with the AI assistant and asking to contact support, it should give you a form to create a case which will be reviewed by real humans that can help with issues which require longer and more in depth conversations. I recommend being specific and detailed (e.g. sharing request IDs) to be routed as fast as possible.