#davidlfox_api

1 messages ¡ Page 1 of 1 (latest)

shut pineBOT
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wispy panther
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hi there, my team isn't trained in how Stripe pricing and fees work (we mostly handle code / API integration questions), so unfortunately Stripe Support is likely your best bet. I suspect in this case it may be doing some rounding that might explain the difference, but I don't really have the knowledge to investigate something like this

swift oasis
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bummer. stripe support is pretty terrible.

wispy panther
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sorry about that. if you're not satisfied with the answers you're being given, I would suggest continuing to press in the email thread that you've started

swift oasis
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i try. any idea why there are so many AI-generated responses in email support? theyve all been bad and rarely answer any questions in the emails

wispy panther
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I'm not sure, it's an entirely different department (the people who staff this channel are engineers) so I'm not really privy to the org decisions made there. I do know that replying can get your ticket escalated to different teams

swift oasis
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copy. thanks for your help!