#king_code
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uneven rampart
hello 👋 looking at that account, I can see that it's missing other necessary details beyond the tax ID
you said that it gave you a link but didn't request the tax ID - did you try filling out the details requested by the link? those should be all that's required to enable it
you can check what details are missing for that account by checking the requirements hash on the Account object: https://docs.stripe.com/connect/required-verification-information
late lake
I will share an image of where the link took me.
Could you please help me with what's the Tax ID related to in Stripe? SSN or something else?
uneven rampart
sure thing. it depends on the country of the account, and also whether the business_type value is individual or company
if it's individual, then an SSN is what's needed (in US), and for companies we typically expect an EIN (again in US)
late lake
uneven rampart
yeah so since the business type there is individual, no company tax ID is required
late lake
In the email, they said that payouts are rejected because my Tax ID was not matching
My account type is individual and it made in the Dominican Republic. If the Tax ID they require from me is a Cedula, which is what they use here to identify people, I can't provide that because I'm not Dominican
I created my bank account in the DR with a Canadian passport, therefore, Stripe does not request Passport for accounts made in the DR. Is there a way we could request passport instead of Cedula to make payouts working?
Please see this picture for reference. I've entered random numbers since I do not own a Cedula
uneven rampart
just to confirm the problem you're trying to solve, are you asking about your own Stripe account, or is your plan here to collect information for a connected account (i.e. a subaccount of your Connect platform)?
late lake
This is my stripe connected account made from our main platform.
uneven rampart
I see. Okay, since you need verifications support I'd recommend contacting our support team and ensuring you reference the correct account ID (acct_123) for the connected account in question
late lake
This is the email I've received about payouts
uneven rampart
this channel is intended for technical support for developers integrating our APIs, so we're not experts in verification or payout enablement
ah looks like you're already in touch with our support team - they're better placed to assist with verification issues like this, so I'd recommend replying to that email and explaining what you said above about not having the necessary type of ID number
late lake
Sounds good. I wanted to make sure I typed the right code into terminal for the account link: (I'm not sure what url to insert into the second and third line where it says example.com)
stripe account_links create
--account=acct_1ShB713zAgrVEu5m
--refresh-url="https://example.com/reauth"
--return-url="https://example.com/return"
--type=account_onboarding
uneven rampart
ah sorry yes thanks for highlighting that point
those URLs are supposed to be links to redirect users back to your site/app after completing the onboarding link
but your situation is a little different, since you're saying you own both the platform account and the connected account
it seems like your main issue is that the link expects an ID number that you can't provide
late lake
but your situation is a little different, since you're saying you own both the p...
Exactly that is! Im just wondering if Stripe could add a "Passport" ID for foreigners?
Or if I make an stripe connect account from Canada country, would I be able to add my bank from the DR into that Canadian connected account?
uneven rampart
it's possible that the support team might be able to help with that! I know in some cases we fall back on passport verification where programmatic verification with the ID number isn't possible
hmm a CA-based Stripe account wouldn't be able to support a DR-based bank account as far as I know - I think your best bet is getting help with the verification issue for the DR account
late lake
The reason I made that connected account is only for testing payout. I assume payouts would work for any Dominican here
late lake
hmm a CA-based Stripe account wouldn't be able to support a DR-based bank accoun...
Perfect, I will reply back to that email to get assistance into that. Thank you for your help and time I appreciate it
uneven rampart
any time of course!