#chckdra_error-paypal-unavailable
marsh mistBOT
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earnest thicket
Hi 👋
I can's see the dashboard link you shared. Is this associated with an API request or a Payment Intent that you could share the ID for?
earnest thicket
Taking a look that the request and the related logs for more details
tidal holly
Ok
earnest thicket
I'm looking at the default Payment Method Configuration for your account and it doesn't look like you have PayPal enabled.
tidal holly
I see it is enabled
earnest thicket
Oh wait, wrong PMC. There are quite a few
Have you been approved for recurring payments with PayPal?
earnest thicket
Do you have a recent example of a successful charge?
tidal holly
and since this error only is happening on subdomain and not on main domain it can't be because of recurring payments not enabled
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earnest thicket
and since this error only is happening on subdomain and not on main domain it can't be because of recurring payments not enabled
I'm not sure what you mean by this. Both Payment Intents wer created by the same 3rd party SDK and came from the same IP address
tidal holly
Only customers trying to checkout on our website on a subdomain for example fr.fitfast.com is receiving this error
Customers checking out on www.fitfast.com are not receiving this error
earnest thicket
Right but the error is coming from the server, not the browser
tidal holly
yes, so could it be that Stripe did not automatically detect the payment domain?
earnest thicket
There is nothing about this domain anywhere in either the failing or succeeding request.
At the time you create the Payment Intent, we have no idea where this will be surfaced and we don't care
tidal holly
oh okay
what could the problem be please?
i think it's not happening anymore
but this is weird
earnest thicket
That's what I'm still checking
Do you have a more recent example of a successful payment intent that shows this is no longer happening?
There is a possibility this was due to a PayPal outage. We are still looking into it.
earnest thicket
Okay this looks like it was something internal to stripe that we quickly resolved.
marsh mistBOT
chckdra_error-paypal-unavailable
tidal holly
Okay thanks
marsh mistBOT