#tobewisebeforeiamold_code
peak knollBOT
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- tobewisebeforeiamold_code, 1 day ago, 22 messages
- tobewisebeforeiamold_code, 1 day ago, 13 messages
steel wind
Here is a request ID showing the failure req_hiUmK7zSB2H2po
fair sluice
👋 Taking a look
fair sluice
Given how explicit the error message is i'd say that it's expected the Payment Intent currency needs to match the currency associated with the saved Payment Method when dealing with ACSS. What feels like a bug is the fact that we surface that saved Payment Method, when in theory we should be filtering out any Payment Method incompatible with the Payment Intent.
Looking for any evidence that counters my understanding that it should be filtered out but I suspect we'll need to file a bug internally.
steel wind
What feels like a bug is the fact that we surface that saved Payment Method, when in theory we should be filtering out any Payment Method incompatible with the Payment Intent.
I agree - that would be the ideal: if someone pays PAD+cad then goes to pay usd, the would have to create a new PAD payment method
Looking for any evidence that counters my understanding that it should be filtered out but I suspect we'll need to file a bug internally
Perfect, thank you!
My preemptive next question would be: if you file such a bug, how long might that take to implement: days, weeks, months? I ask because our alternative would probably be to restrict PAD to cad until the bug is fixed...
fair sluice
Just to confirm, are you using the same payment details to create the Payment Method set up for USD as you used to create the Payment Method set up for CAD?
steel wind
When I create the payment_intent from which the secret the front-end needs, the currency changes. Is that what you're wondering about?
And of course amount, connect account, customer, etc. But the shape is similar.
fair sluice
My preemptive next question would be: if you file such a bug, how long might that take to implement: days, weeks, months? I ask because our alternative would probably be to restrict PAD to cad until the bug is fixed...
As much as I would love to give you an ETA It would be a total guess at best. I would think it would be fairly straight forward but there may be some gotcha that makes resolving a little more challenging. What I can do if you write into support.stripe.com/?contact=true we can link the internal ticket so that we can keep you updated on the progress.
I'm working with some of my team members to try and determine if there is something were overlooking here first.
steel wind
You're the best! I'm going to load up that URL now.
Do I just use the "Assistant" to write in/create said ticket?
fair sluice
Yes, but hold up actually, I can send you a link that should, route the ticket straight to our team which would allow us to link the internal ticket quicker. Just want to rule out any other possibilities before I have you write in 🙂
steel wind
OK, thanks! I'll cool my jets and await your reply.
fair sluice
I'm back! Appreciate your patience.
steel wind
I appreciate your help!
fair sluice
So we dived into how our Element Sessions filters saved payment methods for redisplay, and it looks like we really only really check if the presentment currency is one of the valid options for the given type. We don't look at the individual PM at all.
So there isn't any system in place to do this kind of check. It's not just absent or failing to work in this specific scenario.
steel wind
I'm surprised this is new ground! I would imagine PAD is probably not the only payment method that works in a subset of currencies...
Maybe it's the only one that requires a new payment_method for each currency though?
fair sluice
I don't feel like this is a good user experience personally but I believe some major changes would be required to filter out specific PMs. It puts this in a 'Product Feedback' category.
I'm going to file some product feedback for you because I think it's absolutely worth considering, but I can't say for certain if it will get picked up or how soon it could be implemented : /
steel wind
Well, thank you for submitting that! In the interim, what would your recommendation for approach be here? Would we only allow PAD for CAD currency?
fair sluice
That's probably the simplest, most straight forward solution.
steel wind
Oh well, we can only do what we can do. I'll pass that along to the team.
Is there something we should keep an eye on to see if this product feedback gets implemented? Or maybe we should periodically ask our Stripe rep to keep us up to date on that?
fair sluice
Probably the later option, I don't know if this would surface in a change log. Do you have an account ID handy? Can help to associate the feedback to a specific user.
peak knollBOT
steel wind
The account ID for our production Stripe account?
That would be acct_1DLcKyFXc3zoUgUu
I have to take off. Thanks again for your help today!
atomic pelican
Thanks for sharing the account ID! We have included your account to the product feedback.
steel wind
Thank you!