#katscap_api
knotty scaffoldBOT
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peak zealot
Hello! Sorry for the delay, we've been juggling a few threads. Taking a look now 🙂
split hedge
no worries!
peak zealot
Do you have a request ID or the subscription ID for me to investigate?
split hedge
yes! this is the subscription ID: sub_1TECuKGTP9rLKLKt9twwzPeO
peak zealot
Alright, I see requests for:
- Creating the subscription with a payment method for the 0341 card https://dashboard.stripe.com/acct_1SdITLGTP9rLKLKt/test/logs/req_e22sQGMu3jaHgT
- The initial payment attempt failing https://dashboard.stripe.com/acct_1SdITLGTP9rLKLKt/test/logs/req_iIcAMEhEcENVbH
- Updating the subscription with a payment method for the 4242 card https://dashboard.stripe.com/acct_1SdITLGTP9rLKLKt/test/logs/req_K1Ql3QlXt7qtJl
I also see the next retry is March 24 so everything looks as you described 👌
How are you using the test clock? Are you attaching it to the customer? And do you have a request where you are advancing it?
split hedge
I actually just go to the subscription in the dashboard and manually advance the time there. This is the test clock id: clock_1TECvPGTP9rLKLKtpme1apjb
peak zealot
Gotcha! I'm less familiar with dashboard functionality but the test clock appears to be attached to the right customer and advanced properly... I'll keep digging, thanks for your patience 🙏
split hedge
Ah got it, thank you.
peak zealot
As far as I can tell, this should have worked! Are you able to try this flow again with a new subscription to see if it fails every time or was just a one-off?
split hedge
I tried it twice with two different subscriptions with the same result, but let me try it again. I'll keep you updated!
peak zealot
Thanks so much! I'll try and reproduce it as well. If it's consistently failing, we might have a bug on our hands.
knotty scaffoldBOT
split hedge
just created this new subscription with the failure card: sub_1TEERGGTP9rLKLKtmGoPSD2O
says it will retry on march 24
updated the payment method on the subscription to ****4242
advancing the test clock to march 25...
same result!
peak zealot
Looks like the test clock is frozen at 2026-03-25 19:49:00 but the invoice retry date is 2026-03-24 19:51:03 so it needs to be advanced further, right?
Oh sorry! I was looking at the time and not date.
split hedge
no worries!
peak zealot
Okay, trying to reproduce on my own account now...
split hedge
thanks so much
knotty scaffoldBOT
split hedge
were you able to reproduce the issue?
peak zealot
My apologies, I had some trouble reproducing but should have an update soon. Thanks again for waiting 🙏
split hedge
no worries, thanks again
peak zealot
Alright - I tried a few different flows but wasn't able to reproduce. Advancing the test clock succesfully retries the payment for me.
I'm curious if creating and advancing the test clock via the API instead of the dashboard might give you a different outcome 🤔 https://docs.stripe.com/billing/testing/test-clocks/api-advanced-usage?dashboard-or-api=api
I know you've been waiting on me for a while so no pressure to try this now but I think it's the best next step. If it still doesn't work and this thread is closed, feel free to start a new thread and link this one for context: https://discord.com/channels/841573134531821608/1485708176728002631