#john_api
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cursive haven
Hello, looking in to this. One thing that sticks out to me is that an ephemeral key was used to make that update. Do you have any flows that use ephemeral keys for some kind of account update UI?
sacred crypt
not really. It is one of our Connect account for which the external bank account was changed.
we want to understand how was it changed. Was it done via Express Dashboard by the owner of the account or was there an API call?
cursive haven
It looks like it was done via an account link that your platform account created via code (user agent is the stripe-java library) https://dashboard.stripe.com/acct_1P9WfP2LjNH6sc0X/logs/req_g3LiwI2P0wPaHm
sacred crypt
ok. Do you see how was the existing External Account deleted?
Here is the accountId:
acct_1SujVDRoXef9sZgv
and there is another accountId associated with this Connect user:
acct_1TClKvRuR7eD6s10
Please see if you can find the reason
sacred crypt
I think this account had 1 external account which got deleted and replaced with another external account.
acct_1SujVDRoXef9sZgv
I am not sure what really happend to acct_1TClKvRuR7eD6s10
cursive haven
I'm not able to see much here. If you reach out to our support team they should be able to take a better look: https://support.stripe.com/?contact=true