#anuj_api
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candid bolt
Hi! Looking into your query.
I cannot find a request with this request ID. Is that the correct one?
candid bolt
I still cannot find anything. Are you getting this object from your dashboard?
fallow hill
yes.
candid bolt
Can you send the dashboard URL for the request?
I can try to get the correct request ID from there.
fallow hill
Okay.
regardless of that, do I need to add balance in the account for payout to go through in sanbox mode?
candid bolt
Yes, for a payout to happen, the account needs an available balance.
fallow hill
but in sandbox, that amount won't be deducted, right?
example, if I just add $1, and try to payout $1, it won't deduct $1 from my balance?
candid bolt
It would payout the $1 as long as the funds are available.
What issue are you facing right now?
fallow hill
The payout fails in sandbox due to $0 in balance.
but in the sandbox, the money shouldn't deduct from the balance, right?
candid bolt
If there is $0 in your balance then payouts will fail.
but in the sandbox, the money shouldn't deduct from the balance, right
Why shouldn't it deduct from the balance?
Can you provide me with the correct request ID or at least an account number so I can look into the exact issue you are facing?
fallow hill
> but in the sandbox, the money shouldn't deduct from the balance, right
Why sho...
because it's the sandbox/testing environment.
candid bolt
The sandbox/testing environment is supposed to help you see how the live account would work. So if there is an available balance of $20 on the Stripe account and a payout of $20 happens, the account balance will become $0.
fallow hill
Okay
Since, we are using fake account to test our payment systems. Where would the money go?
by fake I mean these test accounts.
candid bolt
This is just simulation. The money doesn't exist. When you make the test payment for $20, the test money will show up in the balance and when you payout the test money will be deducted.
fallow hill
now, that makes sense