ronniemtx_unexpected | Stripe Developers | Page 1

agile oreBOT Mar 17, 2026, 3:44 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1483491268339437750

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

unkempt quarry Mar 17, 2026, 3:48 PM

#

Hi there,
can you give me a little bit more context what is happening and what you would expect compared to what actually happens so I get a better understanding?

worn raven Mar 17, 2026, 3:56 PM

#

Sure thing. So we have set up ACH and Card payments on our site through stripe just fine. But we have international clients and they often times do wire transfers. The way our developer set it up is that our Company (MTX) acts as a hold account so money goes from (Buyer ----> MTX stripe acct -----> Seller) . We are a wholesale auction site for context.

our customers see this information, but when you try to initatie the wire transfer from a bank, they warn you that the bank details and address are blank on their end,

#

this results in a ("cannot complete wire for your protection") error online, and if i go in person and force it through they are very skeptical

unkempt quarry Mar 17, 2026, 4:02 PM

#

And do you have example payments like Payment Intent IDs or for the Buyer-Stripe Acct, and Stripe Acct - Seller transactions?

#

And to clarify again, the issue is the payment from the Sripe account to the seller?

worn raven Mar 17, 2026, 4:10 PM

#

The issue is earlier in the chain,. the customer cannot even send wires online due to the bank labeling it as potential fraud

unkempt quarry Mar 17, 2026, 4:12 PM

#

Ah, so the customer(buyer) uses the routing number and account number etc from the screenshot, but those payment are getting labeled as potential fraud by the bank?

worn raven Mar 17, 2026, 4:13 PM

#

correct yes.

unkempt quarry Mar 17, 2026, 4:13 PM

#

Ok, got it.... let me do some digging how we can help there.

worn raven Mar 17, 2026, 4:14 PM

#

Much appreciated. thank you

unkempt quarry Mar 17, 2026, 4:24 PM

#

Do you have your account ID for me?

#

Also I would need access to your account for a moment to check a few settings in your dashboard.

worn raven Mar 17, 2026, 4:31 PM

#

can we schedule a call for later this week with our Developer? that may be more productive I can get his schedule.. Apologies I am more the intermediary/ use case tester, not the code developer

#ronniemtx_unexpected