#rmo_unexpected
cedar daggerBOT
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plucky pond
hello! unfortunately chatting with our support team is the way to go for getting help here, sorry to hear that's been a pain 🙁 when you say "AI Slopbot" are you talking about the bot you chat with on https://support.stripe.com/ ?
hallow harbor
Yes, it froze when I gave the transaction # it asked for
That's what I tried first...
Then I sent an email which bounced
so... how CAN I chat with the support team?
plucky pond
did you try more than once? i don't know a lot about the chatbot but i know it should let you through to an agent eventually. can you give it one more go and let me know what happens?
hallow harbor
yes
plucky pond
lmk if it freezes again or anything weird happens
also as a note the discord is public, are you concerned about the PII in the PDF / screenshot being visible? might be worth removing those if so
hallow harbor
The AI made a bunch of stuff up, but using your advice I was able to ask for a human agent, who is being helpful!
Many "Thanks, please give me another 3-5 minutes on this one." ... but -- helpful! I am grateful to you!
plucky pond
yay glad to hear it!