#isaac_unexpected
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robust crown
hi there!
can you share a PaymentIntent ID (pi_xxx) you made so I can better udnerstand your setup?
glad perch
Sure, one sec
hallow swallowBOT
glad perch
pi_3T9sTtG6XSco9fEl1K7V63pI
viral herald
Hello! I'm taking over for soma who had to step away, please give me a moment to catch up 🙂
Sorry for the delay, I'm juggling multipe threads. Looking at this now!
glad perch
No worries, take your time
viral herald
Thank you! The PaymentIntent you shared was created on your platform account (acct_1Qr2JCG6XSco9fEl) with transfer_data.destination set to your connected account (acct_1T9sNi9nToDpXBmD) so this is a destination charge not a direct charge, hence the fee coming from the platform account. This table in this doc explains the different charge types: https://docs.stripe.com/connect/charges
glad perch
Ah, my mistake, I thought I had direct setup already.
If I switch to direct, this will resolve the issue?
Also, we the way the current connected accounts are set up, will they be subject to the $2 / month connect fee or no?
viral herald
Direct charges will allow the fee to come from the connected account, yes! This guide should help you: https://docs.stripe.com/connect/direct-charges
As for fees, you'll have to contact support for more information there! https://support.stripe.com/contact
glad perch
To put it nicely, support has been less than helpful on that front. Is there nothing you could look at to verify?
viral herald
I'm sorry to hear, have you already contacted them?
The most I can do is reference our docs which do seem to say that there is no additional fee for direct charges on connected accounts: https://stripe.com/en-ca/connect/pricing
This doc also explains how to select billing behaviour: https://docs.stripe.com/connect/direct-charges-fee-payer-behavior
glad perch
Yeah, I've had a fairly long email thread with them to navigate the details of connect fees and the answers were slow in coming.
Thank you for your help! I'll review those docs again.