jason_ach-email | Stripe Developers | Page 1

junior forgeBOT Mar 5, 2026, 3:53 PM

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daring turtle Mar 5, 2026, 3:54 PM

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Below is the full set of reproduction steps:

Confirmed the Settings > Business > Customer emails > Send ACH Direct Debit mandate and microdeposit verification emails is enabled in the sandbox environment
Confirmed that I have the Super Administrator role for the sandbox environment
Created a new ACH direct debit payment method using the "Enter bank details manually" method
Entered my email address as {username}+test_email@{domain} for the payment method creation (ref: https://docs.stripe.com/testing#send-transaction-emails-in-a-sandbox)
Checked the Stripe dashboard for the customer to confirm the ACH direct debit account has a status of "Pending verification"
Checked the event history for the customer to ensure the setup_intent.requires_action event is firing with the correct hosted_verification_url (ref: evt_1T7e4qFh7O2P26TzSolHAxm0)

dusk kernel Mar 5, 2026, 4:10 PM

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Hi there 👋 taking a closer look

daring turtle Mar 5, 2026, 4:11 PM

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👋 Hi toby!

dusk kernel Mar 5, 2026, 4:13 PM

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Hm, is it just the microdeposit emails you aren't receiving? Or are no test emails coming through when you try that approach?

daring turtle Mar 5, 2026, 4:14 PM

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just the micro deposit emails, I am getting the mandate email just fine

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I just realized we pushed the latest Stripe Nuget package 50.4.0 to our environment, but haven't updated the Stripe API version to 2026-02-25.clover yet, going to do that now

dusk kernel Mar 5, 2026, 4:16 PM

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If you're getting some of the emails, then this sounds to me like it's likely something our teams need to take a closer look at rather than being something you'll be able to code around.

Are you specifically trying to test the emails, or just trying to progress the test flow in general?

daring turtle Mar 5, 2026, 4:18 PM

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We are just trying to progress the test flow in general. This has been working fine up until recently, and we are going live with the release next Tuesday, so I wanted to make sure there wasn't any issues prior to our release

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I just upgraded the Stripe API version to 2026-02-25.clover and performed another test, got the mandate email, but not the micro deposit one

dusk kernel Mar 5, 2026, 4:22 PM

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Gotcha, you can try using this endpoint to verify the microdeposit amounts and progress the Setup Intent:
https://docs.stripe.com/api/setup_intents/verify_microdeposits

junior forgeBOT Mar 5, 2026, 4:27 PM

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sharp urchin Mar 5, 2026, 4:28 PM

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jason_ach-email

daring turtle Mar 5, 2026, 4:29 PM

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hrm, when I attempted to send the verify_microdeposits API call, I got intent_invalid_state, then I checked the events, and it looks like the setup_intent was canceled

sharp urchin Mar 5, 2026, 4:29 PM

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@daring turtle can you share an exact SetupIntent id seti_123 so I can have a look?

daring turtle Mar 5, 2026, 4:30 PM

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Hi koopajah, sure thing! seti_1T7e3xFh7O2P26TzhH3bfXoD

sharp urchin Mar 5, 2026, 4:32 PM

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https://dashboard.stripe.com/acct_1RvmU6Fh7O2P26Tz/test/logs/req_aRXix1AvYJ9Q6M your code explicitly called the Cancel SetupIntent API

daring turtle Mar 5, 2026, 4:36 PM

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thanks for finding this koopajah! the mandate email came to my inbox at 9:17 am, and I see that the canceled event was sent at 9:16 am, is it possible this is the reason why the verification email wasn't sent?

sharp urchin Mar 5, 2026, 4:37 PM

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maybe yes. Hard to say, emails are really hard to debug in Test mode sadly, but I would try again and make sure not to cancel the SetupIntent

daring turtle Mar 5, 2026, 4:41 PM

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excellent! I appreciate the help as always, shall I create a new message in the channel after I fix the canceling issue if I'm still not receiving the email?

sharp urchin Mar 5, 2026, 4:43 PM

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I'll keep this thread open for a bit so you can just reply here
But honestly debugging emails is near impossible in real time here so I will recommend asking support for that question if you are still stuck

daring turtle Mar 5, 2026, 4:44 PM

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thanks so much koopajah!

tender stump Mar 5, 2026, 5:32 PM

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How do disable the developer option on my stripe account

sharp urchin Mar 5, 2026, 5:36 PM

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I don't know what that means

tender stump Mar 5, 2026, 5:37 PM

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@sharp urchin trying to setup the M2 reader on the app and when I go to do the payment it says this

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sharp urchin Mar 5, 2026, 5:37 PM

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that is about your phone. You likely have an Android device with developer options enabled and you need to disable this feature on your phone

tender stump Mar 5, 2026, 5:38 PM

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Ohhhhhhhhh lol let me check! Thank you

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Okay I did that but its not reading the card. How do I add the device to the app? When I look at the instructions it doesn't provide an option to add the m2 reader

sharp urchin Mar 5, 2026, 5:47 PM

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@tender stump lol I know realize you're a completely different person

#jason_ach-email