#diydog_docs

1 messages · Page 1 of 1 (latest)

tardy fulcrumBOT
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eager aspen
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Is it impossible to query customer information using the sandbox key and the customer ID connected to the Stripe app?

tardy fulcrumBOT
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⛔️ Stripe developers have stepped away for a short while

Please leave your questions here, and we’ll respond as soon as we're back! If you need help urgently, you can contact Stripe support for help.

tardy fulcrumBOT
uncut gorge
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hello! it depends on which environment the connected account (your customer) connected to your Stripe account - was the connected account connected in livemode?

eager aspen
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I didn't grant the permissions.

uncut gorge
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I don't understand, what do you mean by "didn't grant the permissions" - what permissions are you referring to?

eager aspen
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stripe api permissions

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Can the Stripe API be called without setting permissions?

uncut gorge
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Can you share the full connected account ID in your request here? i.e. acct_1T***********FLg)

eager aspen
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acct_1T6ob1RTba50qFLg

uncut gorge
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this is the exact same account ID as mentioned in https://discord.com/channels/841573134531821608/1478929662410490000 - are both of you team mates? The issue is exactly the same. Like I mentioned in the other thread :

the reason you're currently unable to access the API on behalf of account acct_1T6ob1RTba50qFLg is that this account is not currently connected to any platform or app. Until the account owner installs your app or establishes a connection, your app won't have the authorization to make API calls on their behalf.

eager aspen
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yes

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Once a user installs the Stripe app and agrees to certain permissions, we can then call the Stripe API, right? Or are there other conditions required?

uncut gorge
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Once a user installs the Stripe app and agrees to certain permissions, we can then call the Stripe API, right? Or are there other conditions required?

yes that's correct. You would be able to call the Stripe API on the user's behalf once they install the Stripe App and agree to the permissions.

eager aspen
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I have a question: can a Stripe account add sub-accounts? Stripe is our boss's account, and I have to ask him for a verification code every time I upload something, which is very inconvenient.

uncut gorge
eager aspen
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So, after changing the permissions, I still need to upload the application first?

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If the application hasn't been uploaded, running it in the sandbox via Stripe App Start will also lack permissions.

uncut gorge
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I can't really recall off the top of my head, you'll need to try. But your issue isn't about permissions, it's that the account (customer) has not yet installed or connected your Stripe app

eager aspen
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ok