#geo_best-practices
runic muskBOT
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- geo_klarna-uk-vpn-not-available, 5 days ago, 34 messages
cinder spindle
hi there, can you send me some example Charge IDs (example format ch_1234) showing the differences you're noticing between card and klarna ones?
or actually, the event IDs would be better (evt_1234)
flint swift
Sorry I only have examples from prod, are those safe to share here?
cinder spindle
yes, you can share object IDs here, other people can't access them without your API keys (which you should definitely never share)
flint swift
got it, one sec
cc event evt_3T2qziBTqctsRS9u1WVos5GC
klarna event evt_1T4pEiBTqctsRS9uvvgjuAlT
cinder spindle
thank you, looking now
runic muskBOT
cinder spindle
generally we recommend listening for the refund.updated event instead of charge.refund.updated, but to address your issue, what difference here was causing the problem you experienced?
flint swift
I think the issue was that for klarna chare.refunded rerutned pending and was only eventually updated in charge.refunded.updated
azure condor
Hello! Taking over for @cinder spindle as they had to step away, give me a minute to catch up 🙂
From what I can see, both events you shared (CC versus Klarna) have refund status "succeeded".
Can you share the first event where status was "pending"? Also, why do you think this is unexpected? This would be the case if the refund needed to be proceeded. Then, once it's successful, we produce an updated event.
runic muskBOT
flint swift
sorry in the charge.refunded event
klarna evt_3T4p5ZBTqctsRS9u25JkRyPU
reg cc evt_3T2qziBTqctsRS9u1hdmiPiY
rough fern
Hey Geo, changing of the guard time, so I'll be taking over for Jazz.
flint swift
yep no worries, was pulled into something myself earlier in the conversation
rough fern
I see the same successful status for both of the events above.
Processing time can vary from one Payment Method Type to another. Debit/Credit tend to process nearly instant, others like ACH can take days, while most exist somewhere in between. For Payment Method Types that process async a pending status is set to indicate the process was initiated but has not yet completed.
flint swift
in the klarna one under refunds.data, how come the status is still pending? Should I event be looking at that>
rough fern
Where are you seeing refunds.data it's not a part of the Event object or the Charge object that I know of.
klarna evt_3T4p5ZBTqctsRS9u25JkRyPU shows that the refund as completed.
flint swift
on charge.refundede event I see object.refunds.data."0".status = pending
rough fern
Are you seeing this in your Dashboard even logs or elsewhere?
The refunds property on the charge object is expandable and only returns when retrieved with expansion so it would not be expected to return in the Event.
flint swift
ah I see, yes I see it in the Dashboard
rough fern
Hrm... the event object from my end doesn't contain that property at all.
Might need to poke around the Dashboard to investigate further.
runic muskBOT
Hello @flint swift, we have sent you a direct message, please check it at https://discord.com/channels/@me/1478161017669288098
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
flint swift
sorry don't know if I can grant access at this moment