#jpeck_api

1 messages · Page 1 of 1 (latest)

white kayakBOT
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fathom roost
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Hello, thanks for the detail. I don't think insufficient funds should deactivate the mandate but am looking in to what happened here

timid perch
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Thanks! Let me know if you need more context or examples. I'm pretty sure we're seeing this for any failed bank charge, including the insufficient funds and account closed test accounts.

white kayakBOT
feral oasis
timid perch
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If it helps to see the flow a little more, here's the payment intent that fails, using the insufficient funds test account:
pi_3T4jYMB5zlmbMOmk0v1t4eL3

and here's a subsequent charge attempt that returns the error message that no existing mandate was found:
req_2AgShsgmLiwI9i

feral oasis
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Looks like pm_1T4jYMB5zlmbMOmkwvXmfd6I was used for the Payment Intent pi_3T4jYMB5zlmbMOmk0v1t4eL3 that resulted in insufficient funds

Where the Mandate error was thrown when trying to use pm_1T4PJjB5zlmbMOmkpLlrcsS4 in req_2AgShsgmLiwI9i

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Events happening on one PM shouldn't result in status changes for another PM as far as I'm aware. Still digging to find out what invalidated the mandate

timid perch
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Hmm, good catch, I just assumed but maybe my recollection was wrong. Will try and get a fresh example if I can.

feral oasis
timid perch
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Okay, here's one I just ran through.

charge.failed event for a bad ACH pm_1T4krEB5zlmbMOmkrlnVBV3W
evt_3T5Us2B5zlmbMOmk1kYE3bQb

then I try and charge the same ach pm_ again and get the mandate missing error
req_CC2XGQjciZ0wSl

feral oasis
timid perch
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okay, so I just now noticed we had our test cases mislabeled and I had thought I was testing the insufficient funds case, but I've been testing the closed account or no account cases.

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sorry about that!

feral oasis
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No worries!

timid perch
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I'll see if we have the same issues with insufficient funds and if we do, I'll reach back out

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thank you so much, appreciate y'all!

feral oasis
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Any time! 🙂