#tom_best-practices
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- tom_best-practices, 3 days ago, 4 messages
midnight locust
hi there!
lost robin
I have already asked this a few days back but wasn't able to answer in time (other thread link: #dev-help message)
midnight locust
what do you mean by a "paused state" exactly? you want the Subscription to stop creating Invoices, or something else?
lost robin
I thought about using a free product but I think that this would not solve my problem as a free product would just move from trialing to active state because no payment is required?
Our goal is to allow the customer to have a subscription to product A and then later on start a 7 day trial of product B. When the 7 days trial of Prod B have passed and the customer did not actively upgrade from this trial to a paid subscription (by a checkout we provide) we want the trial of B to be cancelled even though a valid payment method etc. for Subscription A exists. Is this possible? I have thought about just cancelling the subscription on the same time the trial ends when creating it?
midnight locust
yes that is possible, but will require some coding on your end:
when you detect that the free trial ended, and there was no upgrade, then update the subscription (either remove the product B, or pause the whole subscription, or do something else)
lost robin
no problem with coding but the only way i am aware of would be to listen on the customer.subscription.updated and check if the status changed from trial to anything else. but that would be already too late?
midnight locust
I mean you know when the trial will end, so your code could run a couple minutes before that to update the subscription.
lost robin
okay - and just setting the cancel_at date directly when the subscription is created would not work?
midnight locust
that also works! but then you need to make sure to unset cancel_at if the custom decides to upgrade their trial into a paid subscrition.
lost robin
sure - and if the trial expired (and the subscription cancelled) i just need to create a new subscription on upgrade to paid, right?
because as far as i am aware a cancelled subscription cannot move to active
midnight locust
let me take a step back:
- user has a paid subscription with product A
- user start a trial with product B, on the same subscription
- trial for product B ends, while the user didn't upgrade
in this case why would you want to cancel and re-create a new subscription? just remove product B from the existing subscription, so the user can continue with product A. unless I missunderstood something?
lost robin
oh i should have mentioned, that it is two different subscriptions and each subscription has one product (we need them to have different durations etc. and havent implement flexible mode yet)
midnight locust
got it. then yes cancel the second subscription, and keep the first one.