#meisei81_api
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faint garden
hey there 👋 for EU VAT numbers, the country is inferred by Stripe from the format of the tax ID value
so it's possible for the tax ID country to not match the customer's billing address
looking at that customer I see the recently added tax ID value is an EU VAT number - can you confirm what the correct country for this tax ID should be?
tough plinth
It should be RO not HU
The customer come for us because he found that the country of tax ID was wrong. Could you help me out with this?
faint garden
I see, then yes it seems like the format is the issue - you can see the different supported formats here: https://docs.stripe.com/billing/customer/tax-ids#supported-tax-id
the format for HU is "[HU] + [8 numeric digits]"
but the format for RO is "[RO] + [10 numberic digits]"
the value passed in your API request was simply 8 numeric digits: https://dashboard.stripe.com/acct_1OFAccGV8R8kZBnN/logs/req_AWd98aMBcN5Tci
so that doesn't match what our system expects to see for an EU VAT number, from Romania
so if the country for this customer's VAT number is RO, then the value should be something like the example given in our docs: "RO1234567891" ("RO" + [10 numeric digits])
I'd recommend confirming these details with your customer to clarify what country actually issued their tax ID
tough plinth
https://ec.europa.eu/taxation_customs/vies/#/vat-validation-result Hi I have checked this vat number: 11349619 in this site and it shows that this vat number is correct for the country RO. You can take a look.
faint garden
ah thanks for sharing this!
in that case, you'll need to open a support case so our support team can file feedback about this internally
floral otterBOT
faint garden
I'll trigger a message from the bot to open a case with our support team - the team can then follow up with you via email
floral otterBOT
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tough plinth
Hi I clicked the "contact stripe support" button and I was redirected to browse. Now I'm in a chat window. What I do next?
frail hazel
you mean discord messages? you can link to this conversation, but I recommend clearly re-explaining your question there.