#carlim_error

1 messages · Page 1 of 1 (latest)

olive stormBOT
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bitter shuttle
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hi there 👋 give me a moment to catch up

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May I ask if you are testing in Test Mode / Sandbox? Could you share with me screenshots of the verification error? As well as your Stripe account ID (acct_xxxxx).

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I do want to caveat that this channel generally can't help with account verification issues, but I can help take a look to check if its a verification issue.

tiny idol
bitter shuttle
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Yeah it says the submitted document is not readable

tiny idol
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Yeah, i have already tested it some months ago and worked but it's not working anymore.
Even if I set in the form the simulate a success verification

bitter shuttle
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I see, to confirm, the connected account you're trying to verify is: acct_1T4uhwFiJma3uGwO

tiny idol
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Yeah I have tried a lot haha but it was my last try before report it here

bitter shuttle
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I see, thanks for confirming. This does look like a verification issue. I'm happy to help you create a support case with Stripe and route you to the relavent team

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Our support team would then reach out and work with you async over email

olive stormBOT
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Hello @tiny idol, we have sent you a direct message, please check it at https://discord.com/channels/@me/1476443920740257925

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
tiny idol
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Do I have a time limit to open it? I just lay down to sleep…

bitter shuttle
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There isn't a time limit but I'm here to help unblock you if you run into issue opening the support case now

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Otherwise you can always reach out to us again