#geo_klarna-uk-vpn-not-available

1 messages ¡ Page 1 of 1 (latest)

grim valleyBOT
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dreamy jetty
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hey there, where are you seeing this language?

We appreciate your interest in choosing a smarter way to pay. Right now, our flexible payment options aren't available for this region or currency
Is this within Elements (or some other Stripe surface) or when redirected to Klarna?

cyan rampart
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when redirected to Klarna

dreamy jetty
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it could be the case that Klarna is detecting and blocking your VPN, I can't really say

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outside of the EU, offering klarna only works for customers in the same country as your account

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do you have a test page i can access ot try myself?

cyan rampart
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the country is set to UK and the default currency is set to GBP

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I don't have a page sorry, this is in my testing evironment

dreamy jetty
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Sure, and Stripe is presenting Klarna in payment element presumably because your VPN puts you in a compatible country, then we redirect you to Klarna when that is required

cyan rampart
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correct, and once I land on the Klarna page I see the message I mentioned earlier

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would a failed payment intent id help? It's a canceled Klarna payment

dreamy jetty
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What test phone number are you using?

cyan rampart
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I don't even get to that point. As soon as I land on the Klarna page I see the message and the only other option is to return to my site

dreamy jetty
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Gotcha

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Yea can you share a test payment intent ID?

cyan rampart
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pi_3T4T0BBAQHCEKkjN1AUzTXWe

grim valleyBOT
dreamy jetty
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This, correct?

cyan rampart
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yep

dreamy jetty
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Huh, ok. Using a UK account and geo shifting to UK i see the same.

cyan rampart
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I see, your theory might be correct

cyan rampart
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Is there anything that can be done to test this scenario?

round mirage
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Hi there,
taking over for my colleague who had to step away

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we were just discussing this case and unfortunately it seems like it comes down to that this is a Klarna side issue. We suspect that Klarna is able to identify the VPN and not consider the IP or uses other data to determine the user location. But that's outside of what we can see and investigate.

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We would recommend reaching out to Klarna and ask there for clarification and guidance on how to test your scenario.

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I am sorry we can't be more helpful at the moment.

cyan rampart
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no worries, thank for all the help. Is there a way I can download this conversation?

round mirage
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I don't thinkg there is a way do download the thread. You will probably have to copy and paste into a different doc.

cyan rampart
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or can i share a link to this chat?

round mirage
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If the person you share it with has access to discord, that shouldn't be a problem

cyan rampart
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ok, thank you!