#emmett_best-practices
remote quailBOT
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dense reef
A company has acquired our business. They want to migrate customers and subscriptions to the new account. Does this have to be done manually by Stripe or should it be done using the Stripe "self serve PAN tool"?
burnt night
👋 The self-serve tool is the way to go, but note that it just copies customers and their associated payment methods - it won't automatically copy objects like Subscriptions. These would need to be recreated manually
This might be useful for doing that: https://docs.stripe.com/billing/subscriptions/import-subscriptions-toolkit
dense reef
Thanks, can we use the Stripe API to also migrate data along with this?
burnt night
Yes, you can indeed
dense reef
thanks and just to confirm, Stripe do not do this on behalf of customers, it must be done ourselves right?
burnt night
Generally, yes. There are some circumstances where a Stripe Data Migrations Team can help. You can read about that from here: https://docs.stripe.com/get-started/data-migrations/overview
dense reef
Got it, so only if its not Stripe -> Stripe transfer?
burnt night
It can be Stripe -> Stripe, but I believe it's generally just in the Connect context where there are multiple connected accounts that need to be transferred
remote quailBOT