#a2e_remarkable-pomelo-84154
stone brambleBOT
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ruby jasper
Can you share the req_xxx ID of a request that errors?
echo cave
Hey yep req_izTUTM65A8zPWD
ruby jasper
Looking
I think we're going to need to investigate this further. Can you write in to our team? Looks like there's logic preventing the update if the value is already set (which it is). Not sure what is expected here given that the email told you to do this
stone brambleBOT
Hello @echo cave, we have sent you a direct message, please check it at https://discord.com/channels/@me/1475447790183125002
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
echo cave
Yeah, where would you like me to write it?
oh in a support ticket... I already raised one and they brought me here, can you redirect me to that original one at all?
ruby jasper
They told you to come here?
ruby jasper
Ah, ok. I've found the case. If you use that URL it'll come directly to me and I'll pick it up