matt-jones-siteglide-sitegurus_webhooks | Stripe Developers | Page 1

strong harborBOT Feb 20, 2026, 1:17 PM

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matt-jones-siteglide-sitegurus_api, 1 hour ago, 11 messages

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polar idol Feb 20, 2026, 1:18 PM

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Hi please let me know if the sandbox screen recording would be helpful.

tidal fjord Feb 20, 2026, 1:20 PM

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👋 Hi there, just taking a look at the event

polar idol Feb 20, 2026, 1:22 PM

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tidal fjord Feb 20, 2026, 1:23 PM

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I don't actually see any Connect webhooks set up in this sandbox account

polar idol Feb 20, 2026, 1:25 PM

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Interesting..

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What happens if you look up this destination ID? ed_test_61UCFFB1zKQ5xoc9e16U8HPBHhE91XYS73jaCGGV6O6C

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I'm actually getting webhook requests arriving at my site for destination we_1T2rGxJNiKvHd4vKX075Rb7Z

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So something must exist surely?

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But I wonder if I'm accidentally looking at the wrong account... it's just I can see the events and webhooks in tabs next to each other on the same workbench.

tidal fjord Feb 20, 2026, 1:29 PM

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The webhook above (we_1T2rGxJNiKvHd4vKX075Rb7Z) is an Account webhook, so that will receive events related directly to the account itself

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That's the only webhook I see set up on the sandbox

polar idol Feb 20, 2026, 1:30 PM

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Weird... I guess I'll try and set up the connect one again with a new name and see if you can see it.

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Can you see ed_test_61UCHlLzNzGPFi3o716U8HPBHhE91XYS73jaCGGV63vE ?

tidal fjord Feb 20, 2026, 1:41 PM

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Bear with me, just looking into this

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Yes, that webhook does seem to be set up correctly. Has there been events that should have delivered to it?

polar idol Feb 20, 2026, 1:56 PM

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Thanks for confirming

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I will try and trigger one now

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Sorry need to reset a password for the connected account

strong harborBOT Feb 20, 2026, 2:00 PM

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polar idol Feb 20, 2026, 2:00 PM

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Okay that should trigger an account change, Checking

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So this is the event I think evt_test_65UCID9JyhJhokUqm4L16U8HPBHhE91XYS73jaCGGV6Uf2

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But I don't see an outgoing webhook from ed_test_61UCHlLzNzGPFi3o716U8HPBHhE91XYS73jaCGGV63vE

chilly spoke Feb 20, 2026, 2:08 PM

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Hi there, taking over for @tidal fjord as they had to step away

Catching up on this thread, at a glance it looks like the webhook is properly set up to listen to connect v2 events, and the event you just sent is a v2 event, so it should have worked. Will do some investigating

polar idol Feb 20, 2026, 2:08 PM

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Thank you

chilly spoke Feb 20, 2026, 2:16 PM

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If I'm understanding correctly, you have a webhook that was created for Connected and v2 accounts. Can you make a new webhook for your own account instead that listens to Accounts v2 events? I know it sounds counterintuitive, but v2 events work a bit differently and I believe that's the correct approach here

polar idol Feb 20, 2026, 2:17 PM

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Ah okay. I can try that.

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So this is my existing webhook destination for listening to events on my own account, and it won't let me add Accounts V2 events to it.

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I will try a brand new destination though

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I think that's working now. ed_test_61UCIX1wkBoJllHsZ16U8HPBHhE91XYS73jaCGGV6JiC I can see 2 webhooks were triggered by a change on the connected account.

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I think we can ignore the fact that they failed, that's just because i sent to a URL that doesn't exist yet I think.

chilly spoke Feb 20, 2026, 2:23 PM

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Nice! It's pretty counter-intuitive, and I don't think our docs currently do a good job of making this clear. I will flag it internally to make some improvements there

polar idol Feb 20, 2026, 2:24 PM

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Thank you! I guess it is difficult when the docs have to explain v1 and v2.

I guess what I'm still confused about was that the dashboard wouldn't let me listen for the events on my other core webhook? Was there a reason I had to create a new one?

chilly spoke Feb 20, 2026, 2:25 PM

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I'm not 100% sure, it may have to do with the fact that the webhook was originally created to listen to snapshot events, whereas v2 events have a different architecture

polar idol Feb 20, 2026, 2:25 PM

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Okay, thank you for helping me through it! Have a good day!

chilly spoke Feb 20, 2026, 2:26 PM

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I believe if you tried to create a webhook that listens to both type of events, it ends up making two webhooks (that's what I remember offhand)

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