deathnfudge_best-practices | Stripe Developers | Page 1

gloomy sealBOT Feb 18, 2026, 6:10 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1473743613669408903

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

wide jewel Feb 18, 2026, 6:12 PM

#

Further info. We are using the default config on the billing/portal page. Using a custom config didn't allow us to do some things we needed.

runic vapor Feb 18, 2026, 6:12 PM

#

hello! just want to acknowledge your question, we'll be with you asap

gloomy sealBOT Feb 18, 2026, 6:17 PM

#

fast leaf Feb 18, 2026, 6:18 PM

#

Hi there. I'll be taking over for solanum here

#

The options that you can provide for actions for the Customer to take in the billing portal are defined on the Billing Portal Configuration object: https://docs.stripe.com/api/customer_portal/configurations/object?lang=node&api-version=2025-12-15.clover#portal_configuration_object-features-subscription_cancel

But the short answer is you can only turn cancellation on/off and configure a few other options like proration behavior and scheduling the cancellation

wide jewel Feb 18, 2026, 6:20 PM

#

Ok. I thought that was the case but wanted to confirm I hadn't missed something.

#

We will handle the cancelation on our end via the webhook event.

#deathnfudge_best-practices