#donvino_api
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Hi there ๐ can you reach out to our Support team about this:
https://support.stripe.com/?contact=true
I think they're going to need to take a closer look at the involved Accounts than we can in this forum.
It uses your Stripe account
By signing into it via the Sign In button at the top right
i dont have the access to that account
Oh gotcha. Then a member of your team who does have access should probably open the case.
can we jump in a quick call?
just to secure we really need this, might be im just doing something wrong
Sorry, no, we don't offer calls here. You're welcome to elaborate here though, but I'll warn you my teammates and I in this forum aren't super familiar with Sigma.
ok then I will ask my teammate to open the case as you suggested