mo_portal-change | Stripe Developers | Page 1

sharp gullBOT Feb 17, 2026, 6:09 PM

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green steppe Feb 17, 2026, 6:11 PM

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Hi there. Could you please provide the id of a Customer you were testing this with? That will look like cus_abc123

neat yew Feb 17, 2026, 6:11 PM

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yes one sec

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cus_TzqStHem47smxd

green steppe Feb 17, 2026, 6:12 PM

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Thanks, looking

neat yew Feb 17, 2026, 6:13 PM

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the state of the customer might have changed since i discovered the issue, but i can reproduce the issue if that helps

sharp gullBOT Feb 17, 2026, 6:16 PM

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marsh dust Feb 17, 2026, 6:17 PM

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mo_portal-change

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If you can simply reproduce on a brand new Customer object and then not touch it again that would really help.
I'm trying in parallel

neat yew Feb 17, 2026, 6:19 PM

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doing that as we speak, need 2 mins 🙏

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so i created a new customer: cus_TzsarNTNWRkVgm

right now it's on a yearly subscription with quantity 10

should i update to monthly with quantity 11 and let you know?

marsh dust Feb 17, 2026, 6:22 PM

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yes

neat yew Feb 17, 2026, 6:22 PM

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1 min

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done. now the customer is on monthly.

see screenshot that shows the change will take place next month (not next year)

marsh dust Feb 17, 2026, 6:25 PM

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thanks, let me compare with mine! Will take a bit of time!

neat yew Feb 17, 2026, 6:25 PM

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tyt

marsh dust Feb 17, 2026, 6:26 PM

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Can you share your exact Configuration id? Is it the one in the Dashboard?

neat yew Feb 17, 2026, 6:28 PM

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bpc_1SzdSUAFxlGPwjh5drVYGqPi

marsh dust Feb 17, 2026, 6:28 PM

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thanks!

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yeah I can repro. My hope was that it was related to the conditions but I see you already passed both and I did too
To me it looks like a real bug honestly. Sadly that means you'll need to write in to support so they can work with the product team and keep you updated.
I'll flag in advance but will likely take a while to get you a definitive answer.
Contact support at https://support.stripe.com/contact and mention this Discord thread (URL: https://discord.com/channels/841573134531821608/1473380940276564083) so they can link the two together

neat yew Feb 17, 2026, 6:33 PM

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yeah, that's what i thought as well.

thank you very much for taking the time to look into it!

i'll contact support 🙇‍♂️

have a nice day!

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Btw, I contacted support and shared the thread URL with the support agent, but they told me they don't have access to the Discord thread.

marsh dust Feb 17, 2026, 6:46 PM

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yeah it's fine, once it's a support ticket, someone can access it

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ah you're on live chat, just ask them to escalate.
Sorry I find our whole support flow so painful to just file a bug report

#mo_portal-change