#william_api
kindred nacelleBOT
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rancid moat
hi there 👋 are you able to share the request ID (req_123) for an example Login Link creation request, so I can review the details on our side?
proud oar
Hi, where can i have it ?
proud oar
Yes ty, this is the request id : req_38QBGZKQTIAsMC
rancid moat
thanks, taking a look
kindred nacelleBOT
rancid moat
I'm afraid we'll need to ask you to open a case with our support team to investigate this further - please feel free to include as many examples as possible
kindred nacelleBOT
We wish we could help, but you need to talk to Stripe support
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wheat spruce
👋 taking over for my colleague. Let me catch up.
proud oar
👋 All right, I'll let you take a look, and if you can't find the answers to your question, I'll open a support ticket. 😁
wheat spruce
I actually suspect an issue but I need to verify a couple of things
are you the platform owner?
kindred nacelleBOT
Hello @proud oar, we have sent you a direct message, please check it at https://discord.com/channels/@me/1472899019536859136
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
proud oar
We have access to the platform as developers, no problem, I'll grant you access
Thank you
wheat spruce
the problem is in the branding of the express dashboard
for the time being you can just go to https://dashboard.stripe.com/acct_1MYbekECb06vohoB/settings/connect/onboarding-interface and remove the express dashboard branding until we fix this internally
proud oar
Thank you, So what should I delete here?
proud oar
Ok that's work, thank you !
proud oar
Yes, it works. I put the old one back.
wheat spruce
let me know if you need any more help
proud oar
yes ty 😁