#wedfoo_error

1 messages ¡ Page 1 of 1 (latest)

fervent fernBOT
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flat heart
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almost all payments are failing, users are unable to pay

rustic grail
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hello! unfortunately it looks like this charge was declined by the issuer - my team can't help with payment situations like this so you'll need to reach out to our support team via https://support.stripe.com/

flat heart
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but I have a lot of other payments failing, different banks

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pi_3T04ZaAp5kugdp2K198gHkLs

rustic grail
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regardless, this isn't an integration issue, it's possibly something to do with your account configuration or status and those types of questions are handled via our support team. i don't have any insight into why these are failing

flat heart
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No progress has been made. This error started occurring about 10 minutes ago. Who should I contact to check? Is it your problem? Or the banks'?

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*no integrations

rustic grail
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unfortunately like i said i can't tell for certain, you'll need to talk to our support team, i would reach out to them via the link i shared as soon as possible