#lucy_api
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pulsar raptor
glass maple
hi there, unfortunately this isn't a topic our team knows much about. we mainly handle coding / implementation questions. I would recommend reaching out to our main support channel for this inquiry https://support.stripe.com/?contact=true
pulsar raptor
Is this not a coding issue?
I’ve been trying to get the API to work, it’s just not consistent
glass maple
right, the mechanics of this mainly happens in the background outside of API control. I don't have access to be able to investigate why you're experiencing inconsistent behavior
pulsar raptor
How can I give you access?
It seems to be an internal stripe thing, because stripe is able to pull the users previous express accounts give the email
Given*
glass maple
you can't. this is something our main support team will have to investigate. once you open a support case with them, they will contact you through email
pulsar raptor
Ok thanks!
glass maple
sure thing, sorry I couldn't be more help
glass maple
you can tell it "I want to open a support ticket" several times and it will allow you to