at_error | Stripe Developers | Page 1

twilit hawkBOT Feb 10, 2026, 7:08 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1470858990459162747

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

gentle ruin Feb 10, 2026, 7:11 PM

#

Hi there,
I understand you have issues with creating connected accounts? Can you provide some more details about what is actually going on?

fresh thistle Feb 10, 2026, 7:12 PM

#

sure let me send u a screenshot

#

im on this page bacause thats what the next step is for me in the bottom right menu, and when i click on create test account i get

#

i get this

#

i tried contacting customer support, and when i put in my number after 15 seconds, it says call was compelted

gentle ruin Feb 10, 2026, 7:16 PM

#

So you are trying to create a connected accounts through the Dashboard... we are not super familiar with the dashboard and its behavior since we are focussing on API and direct integrations. Did you try to create a connected account using the API?

fresh thistle Feb 10, 2026, 7:17 PM

#

for me to continue my account to get it to live, it says i need to create a test conncted account

#

so i dont thing ive got the to the APIs yet

#

i dont need a test connect accout, i need the real one, but i cant get there withouth doing this

gentle ruin Feb 10, 2026, 7:22 PM

#

Ok got it. Since you already have an account (the one you try to create the connected accounts with), you already have API keys and could use the API to create connected accounts. But that would only work if you are a developer. If you want to proceed using the dashboard, I would have to refer you back to our support https://support.stripe.com/?contact=true

fresh thistle Feb 10, 2026, 7:26 PM

#

i cant contact the support thats the problem

#

its not working

gentle ruin Feb 10, 2026, 7:30 PM

#

What exactly is not working? You should be able to click on the Contact Support link onm the right, and describe the issue and ask for a live agent

#at_error