#mclowrider_api
fiery krakenBOT
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proven ice
Hello jazz
drowsy ether
Hello! Taking a look 🙂
proven ice
Sure 👍🏾
drowsy ether
When cancelling a subscription, the auto_advance property on outstanding invoices is set to false so it's up to you whether you want to collect payment. https://docs.stripe.com/billing/subscriptions/cancel#handle-invoice-items-when-canceling-subscriptions
For the subscription you shared, the invoice.payment_failed event happened due to a retry of a payment that was already in progress before cancelling the subscription. This is safe to ignore if you don't with to collect payment.
proven ice
That subscription was canceled by the API though. It wasnt as a result of a request?
Do we still need to explicitly delete all invoices even thouigh the subs was deleted by Stripe?
Also, why was the subscription deleted in this scenario whilst payment was in progress?
drowsy ether
Your integration sent an API request to cancel the subscription here: https://dashboard.stripe.com/acct_1Eqgp1B6RcW2vRiF/logs/req_6eHvav9yfUUNCa
drowsy ether
No problem! It looks like that happened while the customer was in the middle of payment through the customer portal.
proven ice
Yeah, it does. So we have to delete the invoices in this case?
drowsy ether
You cannot delete finalized invoices but it's your choice whether you collect payment, leave the invoice as open and uncollected, void it, etc. according to your business accounting needs.
fiery krakenBOT
proven ice
So when we void the invoices, do payments stop being attempted? And no payment evensts would be sent after that point?
Also is there a setting we can set for the API to auto-delete invoices when subscriptions are deleted?
real elk
hi there, taking over for jazz as they had to step away, one moment
when you cancel a subscription, collection attempts are automatically disabled. see https://docs.stripe.com/billing/subscriptions/cancel#handle-invoice-items-when-canceling-subscriptions
When you cancel a subscription, all open and draft invoices for that subscription have their auto_advance property set to false. This pauses automatic collection for these invoices and prevents automatic reminder emails from sending. You can still manually attempt to collect payment and send emails.
proven ice
We still got a paymnet failed event though after the sub was cancelled
real elk
right, because that payment attempt was already in-progress before the Subscription was cancelled
the Invoice went into payment_action_required here, at 2026-02-07 19:52:34 UTC: https://dashboard.stripe.com/acct_1Eqgp1B6RcW2vRiF/events/evt_1SyHYVB6RcW2vRiFxCGiHQzw
and the Subscription was deleted here, at 2026-02-07 19:57:03 UTC: https://dashboard.stripe.com/acct_1Eqgp1B6RcW2vRiF/events/evt_1SyHcpB6RcW2vRiFyhWjw81C
and then finally failed at 2026-02-07 20:05:43 UTC
proven ice
Cool, what should we do in these cases?
real elk
you can ignore the payment failed event, or check the status of the related Subscription at the time of the event to determine whether or not to act upon it
proven ice
If it's deleted, just ignore subsequent invoice events?
real elk
yes, if that matches your use case. other users prefer to continue attempting to collect payment after the subscription is cancelled, which is why this occurs
real elk
the subscription is, but the Invoices related to it may or may not be
proven ice
Ok. We have seen instances when the payment succeeds but the sub is already deleted.
What do we do in that case?
real elk
if you want to, you can write code to void all Invoices related to a Subscription after it is cancelled. I'm unaware of any setting that will do this automatically for you
proven ice
When we void the invoice, does it issue a refund in cases where payment has been taken?
real elk
you can only void Invoices that are still open. if payment has already occurred on the Invoice and you want to issue a refund, you would need to do that manually
proven ice
OK thanks denton 👍🏾