yoyo_unexpected | Stripe Developers | Page 1

novel tartanBOT Feb 9, 2026, 10:12 AM

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carmine niche Feb 9, 2026, 10:12 AM

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stark bridge Feb 9, 2026, 10:13 AM

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👋 happy to help

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would you mind sharing the ID of the PaymentIntent that you created?

carmine niche Feb 9, 2026, 10:41 AM

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I have more information here.

I realised i have no issue with the same code and card when I am on another organization.

However for this particular customer i kept on getting the same problem.
Here's the account ID: acct_1RZ4e1Q7uiCyhqAr

stark bridge Feb 9, 2026, 10:43 AM

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I need the payment intent ID to be able to inspect the issue

carmine niche Feb 9, 2026, 10:46 AM

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stark bridge I need the payment intent ID to be able to inspect the issue

we are using checkout session

stark bridge Feb 9, 2026, 10:47 AM

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ok, would you mind sharing its ID?

carmine niche Feb 9, 2026, 10:47 AM

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https://checkout.stripe.com/c/pay/cs_test_a1nIGRwVpwf47F5j5vCvgvv21PKqx32jKtR6JYp7KlJCLmVoiHAweTpqEg#fidnandhYHdWcXxpYCc%2FJ2FgY2RwaXEnKSdkdWxOYHwnPyd1blpxYHZxWjA0V18xYDRUMnBsRnxtdER3Y2NINTY3NX0zQHROU3Z0U39RSW08QUNWc21MXW8yXzJMZ1EzVUJCRn8yZm1JRGhMXEJyPXBJbjVjM108c2luX0AwU2R0V2JNNTV8YEFGY113dCcpJ2N3amhWYHdzYHcnP3F3cGApJ2dkZm5id2pwa2FGamlqdyc%2FJyZjY2NjY2MnKSdpZHxqcHFRfHVgJz8ndmxrYmlgWmxxYGgnKSdga2RnaWBVaWRmYG1qaWFgd3YnP3F3cGB4JSUl

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here's the session URL will this be more helpful?

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here's the ID

cs_test_a1nIGRwVpwf47F5j5vCvgvv21PKqx32jKtR6JYp7KlJCLmVoiHAweTpqEg

stark bridge Feb 9, 2026, 10:54 AM

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I can see that we're requesting 3ds v1 when 3ds v2 is required

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I'm not sure why though

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I need to investigate this further

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would you mind if we continued async?

novel tartanBOT Feb 9, 2026, 10:56 AM

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Hello @carmine niche, we have sent you a direct message, please check it at https://discord.com/channels/@me/1470372828204499058

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

stark bridge Feb 9, 2026, 10:56 AM

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you just received a DM to open a direct support case with our team

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please let me know when you do

carmine niche Feb 9, 2026, 10:57 AM

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same card ending with 3155 is fine with the SI's SK

carmine niche Feb 9, 2026, 10:57 AM

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stark bridge please let me know when you do

yup i got it !

stark bridge Feb 9, 2026, 10:57 AM

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which one is not working?

carmine niche Feb 9, 2026, 10:57 AM

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carmine niche I have more information here. I realised i have no issue with the same code and...

this account ID is not working

novel tartanBOT Feb 9, 2026, 10:58 AM

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stark bridge Feb 9, 2026, 10:58 AM

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oh yes, that I understood

carmine niche Feb 9, 2026, 10:59 AM

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received your dm. what's the next step though?

stark bridge Feb 9, 2026, 10:59 AM

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you need to open the link and enter all of the necessary details

carmine niche Feb 9, 2026, 11:00 AM

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i got redirected to this page

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Looks quite different from what's given in the instruction

stark bridge Feb 9, 2026, 11:01 AM

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click on Contact support

carmine niche Feb 9, 2026, 11:02 AM

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ticket is created

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this means a ticket is created right?

#yoyo_unexpected

Hello @carmine niche, we have sent you a direct message, please check it at https://discord.com/channels/@me/1470372828204499058