rian_unexpected

[dapper matrix]

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[warm helm]

Hello can you send me your account ID? I can try looking up the specific error from that. This page should just work, but how we address it depends on the actual error

[full flint]

acct_1GodgUFqArqfkwbM

subscription: sub_1Ss8F8FqArqfkwbMcLTaq2Yp

i dont even think it created a log on the dashboard iirc

ill try to submit one now

yeah i did it again but no log showed up

if i remove trialing it does work tho

[warm helm]

Interesting. Do you have any other subscriptions that this is happening for? I am curious if a console error is emitted.
Trying to reproduce this myself in test mode now.

[full flint]

i only tested this one subscription, but i think it occured from a different product as well

let me test on another

hmm

it does seem to give me a 400

not sure why it didnt show up for me before

not sure if trial_end is part of the allowed flow paramters, let me double check

doestns eem like it, but if i end the trial before, it will bill them, and if they dont complete the flow then their trial status will be over

[warm helm]

Gotcha, can you send me that subscription ID? Looking into whether this is a known limitation, though in that case we should really have an informative error

[full flint]

sub_1Ss8F8FqArqfkwbMcLTaq2Yp this one

[warm helm]

Still trying to figure this out. To be clear, are you saying that this update only errors when using a deep link? Like does the same update succeed if the customer is linked to the portal landing page and makes the update from there?

[full flint]

we dont allow for that, we would rather directly use deep links

but i can try setting up a billing config to test it

[warm helm]

Gotcha, and you are just linking to the subscription update page for a specific subscription, no other params involved?

[full flint]

seems fine

i can try to confirm ti

[warm helm]

I see this is a live subscription, so no need. Will see if I can reproduce this in testmode

[full flint]

ill turn off trialing and show u the post payload

here is the request payload req_LowenrqNilsdoO

[grave wing]

👋 I'll be taking over the thread as Pompey has to step out. Just getting caught up.

[full flint]

sure, i have to step out for like 20 minutes but will be back soon

[grave wing]

Are you able to reproduce this in test mode? Would give us a little more flexiblity to test/debug. I'll try and reproduce from my end as well but it sounds like my collegue was having trouble replicating this error.

[full flint]

i cant reproduce in sandbox either lol

[grave wing]

Pompey was actually able to reproduce. Looks to be a bug that will require further investigation. I'm going to send you a Dm that will let you file a case with us so we can keep you updated on the progress of that investigation.

[full flint]

ok great! thanks, yeah we want to be able to offer one or two months extra on an annual subscription for certain promotions

but we cant do that if it blocks their ability to go to a higher tier

[dapper matrix]

Hello @full flint, we have sent you a direct message, please check it at https://discord.com/channels/@me/1369680374279573527

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