#aeropuertomc_unexpected
fickle currentBOT
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wicked tangle
hello! can you share the subscription ID in question?
limpid laurel
Account ID
acct_1RkkSh4YZstHYraN
Expired Sub ID
sub_1SwpNo4YZstHYraNmeIga2JS
Subscription Created Event ID
evt_1SwpNq4YZstHYraNbd4pMffv
Subscription Updated Event ID (Change to expired)
evt_1Sx9My4YZstHYraNyBZ4GrNs
wicked tangle
thank you! looking now...
for this subscription, it looks like the cause was this request to void the invoice
https://dashboard.stripe.com/acct_1RkkSh4YZstHYraN/logs/req_Aicwaq6RoQKAqJ
limpid laurel
Oh, ok.
Now that I have you
Is there a way to extend the 23-hour grace period of incomplete subscriptions?
Can the pause_collection parameter in subscriptions.update help with that?
wicked tangle
i don't think there are any settings that let you configure the precise duration, i think it's fixed. let me see if there are any other options
limpid laurel
thanks
fickle currentBOT
wicked tangle
hmm yeah i just tested it out and pausing collection doesn't seem to help either
limpid laurel
is this something that could be implemented at some point?
wicked tangle
ok yeah i tried a few different variations and none of them are working. so from what i can tell it currently isn't possible to extend this through any means
can you share more details about your use case? i can pass the feedback along to our product team but we can't guarantee that it will be implemented, nor can we provide a timeline
limpid laurel
sure. so we want our customers to explicitly approve their ACH debits before a subscription starts
maiden lily
👋 Hi there. I'm taking over for solanum who needs to step away
limpid laurel
Hi
So I am trying to create incomplete subscriptions with default_incomplete, and then after the user pays we want the subscriptions to become active
however, customers only have 23-hours to pay which is a bit painful, because then someone has to go and recreate the subscriptions if they didn't check their email fast enough
i was asking if by using pause_collection this period could be extended
we want to give customers more than 23 hours to generate the mandate
maiden lily
Gotcha
looking
I think this is a better option: https://docs.stripe.com/billing/subscriptions/trials#create-free-trials-without-payment
Give them a 1-day free trial and then set trial_settings.end_behavior.missing_payment_method to pause the Subscription and you can leave it in that state until you get a payment method, and then you can maybe run a job every week looking for paused Subscriptions that have been in that state more than x days and cancel them if you want
(I would highly recommend testing this using approach using Test Clocks)
limpid laurel
Oh, one question
Can I pause the subsription while on trial?
The reason is that we would like those trial subscriptions not to be confused with active subscriptions
Thanks a lot for that info, btw
maiden lily
Trialing is its own status
I mean the answer to your question is no, but there are different statuses on the Subscription to track these states
limpid laurel
ok great, thanks!
limpid laurel
When a subscription is trialing, does it generate an invoice to pay?
maiden lily
Yes it generates an Invoice, but it can't be paid because it is $0